Care Coordinator

6 months ago

Durham, United Kingdom Durham West PCN Full time

**Durham West Primary Care Network**

**PCN Care Co-ordinator Job Description and Person Specification**

**Salary Band 4**

**Job title**

Patient Care Co-ordinator

**Accountable to**

Clinical Director

**Hours per week**

37.5

**Introduction and Job summary**

We are 3 practices - Dunelm Medical Practice, Chastleton Medical Group and The Medical Group based across 9 surgery sites. We cover a geography that stretches from Framwellgate Moor through to Gilesgate and up to Tow Law. We are currently recruiting for our Primary Care Network.

As patient care co-ordinator you will deal with patients and, if appropriate, their carer, before or after the patient’s consultation with a clinician or other healthcare professional. You will also act as support to practice staff by helping theme navigate patients to the most appropriate service for their needs.

Working closely with the patient and their clinician or other healthcare professional, you will co-ordinate patients healthcare and direct them to the appropriate service to ensure that they get the most suitable care.

The Care Coordinator role requires them to be able to work with and understand the roles of a variety of different people working in the practice and across the PCN including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, physician associates, paramedics, health and wellbeing coaches, podiatrists, occupational therapists and pharmacy technicians.

You may be given a caseload of identified patients and be required to ensure that their changing needs are addressed by considering local priorities, health inequalities and/or population health management risk stratification.

Care Coordinators will work closely with the PCN Social Prescribers and will help support the Better Health at Work award for the PCN and its member practices.

Your work will be directly linked to PCN performance overall. As the main purpose of your role (as set out in your job description) is to support the requirements of the Network Contract DES and in the achievement of associated performance indicators you may be required to work at any of sites of Durham West Primary Care Network (PCN).

**Generic responsibilities**

All staff at Durham West PCN have a duty to conform to the following:
**Equality, Diversity and Inclusion**

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This PCN is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**

The PCN and associated practices are committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff protect patient information and provide a confidential service.

**Quality and Continuous Improvement (CI)**

To preserve and improve the quality of PCN outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the PCN and practices to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Durham West PCN continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions t

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