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IT Support Analyst

2 months ago

London, United Kingdom Mackenzie Jones IT Full time

IT Support Analyst - 1st Line Support - Audio/Visual. £300 Day Rate (Outside IR35). 3 Months. Location - Central London (Near Liverpool St Train Station) - Onsite 5 Days a Week - 7.30am to 4.30pm. T6/MN/(phone number removed).The IT Support Analyst will provide localised onsite IT Support mainly covering Audio / Visual Support – so must have demonstrable Audio/Visual Support experience. The role will also escalate more complex tickets to 2nd Line & 3rd Line IT Support teams. Role will also support the IT set up for a New Office & supporting the Users onsite.Skills Experience Required:  IT Customer Support - Face-to-Face, Telephone, Email & via Chat.Audio Visual - setting up and supporting Audio Visual equipmentDesktop Support tasks including - Software Deployment, Rebuilds, Printer Setup.Windows Operating System.Office 365.Active Directory.Microsoft Tool Suite.Email, Collaboration Tools, Network, Business Applications - 1st Line Support.Escalating Issues, Incidents & Service Requests promptly to 2nd & 3rd Line Support teams.Working in Virtual Team environment - happy to be managed remotely.ITIL experience is desirable.Stakeholder Engagement - ability to communicate with all levels.Analytical & Problem-Solving skills.Collaborative approach to teamwork.Excellent communication & interpersonal skills.Keywords: Audio Visual, IT Support Analyst, Technical Support Analyst, IT Support, 1st Line Support, Office 365, Microsoft, Active Directory, Group Policy, Desktop Hardware, Peripherals, PCs, Laptops, Monitors, Network Printing, Intune, MDM, Cloud, Azure, IT Support Analyst, Technical Support Analyst, IT Support, 1st Line Support, Central London, T6/MN/(phone number removed)