2nd Line Support Analyst

2 weeks ago

London, United Kingdom IT Talent Solutions Ltd Full time

2nd line Support Analyst required by my client who is dedicated to delivering innovative solutions and exceptional service to their clients. They pride themselves on fostering a dynamic and inclusive work environment where every team member has the opportunity to grow and make a real impact.

Job Overview:

We are seeking a skilled and proactive 2nd Line Support Engineer to join the IT team. The ideal candidate will be responsible for providing advanced technical support to our internal and external clients, ensuring the smooth operation of IT systems and resolving complex technical issues efficiently. This role is crucial in maintaining the high standards of customer service and technical excellence.

Key Responsibilities:
  • Provide 2nd line support for all IT-related issues, including software, hardware, and network problems.
  • Diagnose and troubleshoot complex technical issues escalated from 1st line support, ensuring timely and effective resolution.
  • Manage and resolve incidents, service requests, and changes in accordance with ITIL processes and company SLAs.
  • Assist in the deployment, configuration, and maintenance of IT systems, applications, and infrastructure.
  • Liaise with 3rd line support, vendors, and other IT teams to escalate and resolve more complex issues.
  • Monitor and maintain system performance, ensuring high availability and reliability.
  • Document and update technical procedures, incident reports, and knowledge base articles.
  • Provide guidance and mentoring to 1st line support engineers.
  • Participate in on-call rotation and provide out-of-hours support when required.
Skills and Qualifications:

Excellent communication skills a must

  • Proven experience in a 2nd line support role or similar IT support position.
  • Strong knowledge of Windows operating systems.
  • Experience with Active Directory, Office 365, and network troubleshooting.
  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
  • Understanding of ITIL processes and best practices.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
Desirable:
  • Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or ITIL Foundation.
  • Experience with cloud platforms (e.g., AWS, Azure).

  • 1st/2nd Line Support Analyst

    6 days ago

    London, United Kingdom Dgh Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystScroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support...

  • 1st/2nd Line Support Analyst

    1 week ago

    London, United Kingdom DGH Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Support Specialist / 1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology...

  • 1st/2nd Line Support Analyst

    3 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Support Specialist / 1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology...

  • 1st/2nd Line Support Analyst

    5 days ago

    London, United Kingdom Dgh Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystScroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support...

  • 1st/2nd Line Support Analyst

    3 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support Specialist / 1st/2nd Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...

  • 2nd Line support

    2 days ago

    City of London, United Kingdom Proactive Appointments Full time

    2nd Line Support Analyst – Inside IR35 – Hybrid Our client is urgently looking for a 2nd Line Support Analyst to join their team on a contract basis, initially for 4 months with a  view to extend. Please note, this role is INSIDE of IR35 and is a hybrid position, with 2-3 days per week on-site in the City of London. 2nd Line Support Analyst – Key...

  • 1st/2nd Line Support Analyst

    3 days ago

    London, United Kingdom Dgh Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystEnsure all your application information is up to date and in order before applying for this opportunity.A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support Specialist / 1st/2nd Line Support...

  • 1st/2nd Line Support Analyst

    1 day ago

    London, United Kingdom Dgh Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystEnsure all your application information is up to date and in order before applying for this opportunity.A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support Specialist / 1st/2nd Line Support...

  • 2nd Line support

    2 days ago

    City of London, United Kingdom Proactive Appointments Full time

    2nd Line Support Analyst – Inside IR35 – HybridOur client is urgently looking for a 2nd Line Support Analyst to join their team on a contract basis, initially for 4 months with a  view to extend.Please note, this role is INSIDE of IR35 and is a hybrid position, with 2-3 days per week on-site in the City of London.2nd Line Support Analyst – Key...

  • 1st/2nd Line Support Analyst

    3 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support Specialist / 1st/2nd Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...

  • 1st/2nd Line Support Analyst

    1 week ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Support Specialist / 1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to...

  • 1st/2nd Line Support Analyst

    3 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support Specialist / 1st/2nd Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...

  • 1st / 2nd Line Support Analyst - Managed Services - Hybrid

    2 weeks ago

    London, United Kingdom MillsHill Recruitment Limited Full time

    1st / 2nd Line Support Analyst - Managed Services - Hybrid Office365, Azure, Active Directory, windows Server, DNS, DHCP, Group Policy, Windows 10, Domain Controllers, Router, Firewall, Switches, VPN. My client is a small, friendly but very well established IT Managed Services provider that is in the market for a 1st / 2nd Line Support Analyst. The 1st /...

  • 2nd Line Support

    3 months ago

    London, United Kingdom GCS Recruitment Specialists Ltd Full time

    **Service Support Analyst - 12 Month Fixed Term Contract x2** We are seeking two dynamic Service Support Analysts to join our growing team on a 12-month fixed term contract. This is an excellent opportunity to contribute to the development of our service desk, ensuring outstanding customer service and technical support. **Role Responsibilities**: -...

  • 2nd Line Support Engineer, Microsoft

    2 weeks ago

    London, United Kingdom Intec Select Full time

    2nd Line Support Engineer – 3-6 month contract – Hybrid - £300pd Inside IR35 We are currently partnered with one of the world's leading non-profit organisations who are looking for a Service Desk Analyst to join the business on a 3-6 month contract. Reporting directly to the Service Desk Manager, you will serve as a key technical resource within the...

  • 2nd Line Support Engineer, Microsoft

    1 week ago

    London, United Kingdom Intec Select Full time

    2nd Line Support Engineer – 3-6 month contract – Hybrid - £300pd Inside IR35 We are currently partnered with one of the world's leading non-profit organisations who are looking for a Service Desk Analyst to join the business on a 3-6 month contract. Reporting directly to the Service Desk Manager, you will serve as a key technical resource within the...

  • 2nd Line Support Engineer

    2 weeks ago

    London, United Kingdom Intec Select Full time

    2nd Line Support Engineer – 3-6 month contract – Hybrid - £300pd Inside IR35 Overview: We are currently partnered with one of the world's leading non-profit organisations who are looking for a Service Desk Analyst to join the business on a 3-6 month contract. Reporting directly to the Service Desk Manager, you will serve as a key technical resource...

  • 2nd Line Support Engineer

    2 weeks ago

    London, United Kingdom Intec Select Full time

    2nd Line Support Engineer – 3-6 month contract – Hybrid - £300pd Inside IR35Overview:We are currently partnered with one of the world's leading non-profit organisations who are looking for a Service Desk Analyst to join the business on a 3-6 month contract. Reporting directly to the Service Desk Manager, you will serve as a key technical resource within...

  • 2nd Line Support Engineer

    1 week ago

    London, United Kingdom Intec Select Full time

    2nd Line Support Engineer – 3-6 month contract – Hybrid - £300pd Inside IR35 Overview: We are currently partnered with one of the world's leading non-profit organisations who are looking for a Service Desk Analyst to join the business on a 3-6 month contract. Reporting directly to the Service Desk Manager, you will serve as a key technical resource...

  • 2nd Line Support Engineer

    2 weeks ago

    London Area, United Kingdom Intec Select Full time

    2nd Line Support Engineer – 3-6 month contract – Hybrid - £300pd Inside IR35Overview:We are currently partnered with one of the world's leading non-profit organisations who are looking for a Service Desk Analyst to join the business on a 3-6 month contract. Reporting directly to the Service Desk Manager, you will serve as a key technical resource within...