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2nd Line Support Engineer

2 months ago

London, United Kingdom Intec Select Full time

2nd Line Support Engineer – 3-6 month contract – Hybrid - £300pd Inside IR35

Overview:

We are currently partnered with one of the world's leading non-profit organisations who are looking for a Service Desk Analyst to join the business on a 3-6 month contract. Reporting directly to the Service Desk Manager, you will serve as a key technical resource within the support team, handling more complex issues that have been escalated from the 1st line support team. This position requires a deep understanding of various IT systems, a keen analytical mindset, and the ability to manage and prioritize multiple tasks effectively.

Role & Responsibilities:

  • Provide 2nd line technical support, handling escalated issues from the 1st line support team.
  • Troubleshoot and resolve complex hardware, software, and network issues.
  • Support and maintain client systems, including desktops, laptops, servers, and networks.
  • Install, administer and support all Windows based, MAC OS & iOS devices, desk phone, printers and mobile equipment.
  • Manage and document support requests using our ticketing system.
  • Collaborate with 3rd line support and other teams for issue resolution.
  • Maintain up-to-date knowledge of IT infrastructure and emerging technologies.
  • Assist in the deployment of new technologies and systems for clients.
  • Ensure all IT processes are documented and followed.

Essential Skills & Experience:

  • Strong knowledge of Windows and Mac OS operating systems.
  • Experience with Active Directory, Microsoft Exchange, and Office 365 administration.
  • Previous experience in a 2nd line support role or similar IT support position.
  • IT related computer qualification – i.e. CompTIA.
  • Familiar with programming and scripting languages – e.g. PowerShell, Python, PHP
  • Mobile device management and configuration.
  • Excellent problem-solving skills with a methodical approach to troubleshooting.
  • Strong communication skills, both written and verbal.
  • Ability to work under pressure and manage multiple tasks simultaneously.

Package:

  • Day rate up to £300pd inside IR35
  • 3-6 month contract
  • Hybrid working – 3 days onsite