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Customer Service Executive

2 months ago

Leigh, United Kingdom Page Personnel Secretarial & Business Support Remote Work Freelance Full time

As a Customer Service Executive you will be responsible for helping our client's global customer base for any font-line queries as well as providing administrative support to the Customer Team Lead in order to support effective customer service execution.

Client Details

Our client is a world leading business within the FMCG world and they are looking for an experienced Customer Service Executive to join them on a 12 month fixed term basis at their Leigh office. This opportunity also has the chance to be kept on perm at the end of the contract.

Description

As a Customer Service Executive you will be:

  • Liaising with a global customer base and resolving any queries.
  • Maintain the Customer Service reporting suite (Service Level across markets & Customer reporting) to ensure reporting is delivered right first time within daily, weekly & period rhythm, paying attention to detail and understanding the data/contents.
  • Data management - Run data queries within our ERP system to provide data to customer service team members upon request.
  • Order to cash process supporting UK & IM teams in the placement of manual customer & business sample orders during peaks, making sure all manual orders are placed within 24 hours of receipt.
  • Customer Meeting preparation - Supporting the Customer Service Lead with preparations for customer meetings through creation of presentations & providing data from appropriate sources.

Profile

To be successful in this role:

  • Customer Service Executive experience of up to 1 year
  • A highly organised approach and ability to prioritise high workloads
  • A high level of attention to detail and a keen eye for accuracy
  • Hands on attitude and 'can do' approach
  • Self motivated and able to use own initiative
  • Be competent with Microsoft Excel

Job Offer

In return, our client can offer:

  • Hybrid working (3 days in office, 2 days at home) once training has been completed
  • Competitive Salary
  • 7 % discretionary incentive scheme
  • Contributory Company Pension Plan (10% matched) with generous life assurance and ill health provision
  • Healthcare plan split 50/50 between us and you to give you better access and deals on Dental / Optician
  • Personal Development: including Competency Training & Personal Development Plan
  • 25 days annual leave plus bank holidays
  • Access to a company wide well being program