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Service Operations Associate

2 months ago


Leigh, United Kingdom Page Personnel Full time

Position Overview:
As a Customer Service Executive, you will play a crucial role in addressing inquiries from our diverse global clientele while providing essential administrative assistance to the Customer Team Lead to ensure seamless service delivery.

Company Background:
Our client is a prominent entity in the fast-moving consumer goods (FMCG) sector, seeking a skilled Customer Service Executive to join their team on a fixed-term basis.

Key Responsibilities:
In this role, you will be tasked with:

  • Engaging with a worldwide customer base to resolve inquiries efficiently.
  • Overseeing the Customer Service reporting suite to guarantee accurate and timely reporting across various markets.
  • Managing data by executing queries within our ERP system to assist team members as needed.
  • Facilitating the order-to-cash process by supporting teams in placing manual customer and business sample orders during peak periods.
  • Assisting the Customer Service Lead in preparing for client meetings by creating presentations and sourcing relevant data.

Candidate Profile:
To excel in this position, you should possess:

  • Up to one year of experience in customer service or administrative roles.
  • A well-organized mindset with the ability to manage competing priorities.
  • A strong attention to detail and a commitment to accuracy.
  • A proactive and positive attitude.
  • Self-motivation and the ability to work independently.
  • Proficiency in Microsoft Excel.

What We Offer:
In return, our client provides:

  • Hybrid working arrangements after training.
  • A competitive salary.
  • A discretionary incentive scheme.
  • A contributory pension plan with generous life assurance and health provisions.
  • A healthcare plan with shared costs for better access to dental and optical services.
  • Opportunities for personal development, including competency training and a personal development plan.
  • 25 days of annual leave plus public holidays.
  • Access to a comprehensive well-being program.