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Customer Support Coordinator
2 months ago
Position Overview:
As a Customer Service Executive, you will play a crucial role in assisting our client's diverse customer base with any front-line inquiries while also providing essential administrative support to the Customer Team Lead to ensure seamless customer service delivery.
Company Overview:
Our client is a prominent player in the fast-moving consumer goods (FMCG) sector, seeking a skilled Customer Service Executive to join their team on a fixed-term basis.
Key Responsibilities:
In this role, you will be tasked with:
- Engaging with a global clientele to address and resolve inquiries.
- Maintaining the Customer Service reporting suite, ensuring accurate and timely delivery of reports across various markets.
- Managing data by executing queries within our ERP system to assist customer service team members as needed.
- Supporting the order-to-cash process by facilitating manual customer and business sample orders during peak periods, ensuring all orders are processed promptly.
- Assisting the Customer Service Lead in preparing for customer meetings by creating presentations and gathering relevant data.
Candidate Profile:
To excel in this position, you should possess:
- Up to one year of experience in customer service or administrative roles.
- A well-organized mindset with the ability to prioritize tasks effectively.
- A keen attention to detail and a strong focus on accuracy.
- A proactive and hands-on approach to work.
- Self-motivation and the ability to work independently.
- Proficiency in Microsoft Excel.
What We Offer:
In return, our client provides:
- Hybrid working arrangements after training completion.
- A competitive salary package.
- A discretionary incentive scheme.
- A contributory pension plan with generous life assurance and health provisions.
- A healthcare plan with shared costs for better access to dental and optical services.
- Opportunities for personal development, including competency training and a personal development plan.
- 25 days of annual leave in addition to public holidays.
- Access to a comprehensive well-being program.