B2B Customer Service Manager
1 month ago
This globally recognised player in the FMCG sector employs over 1,000 individuals across multiple locations. Headquartered in Leigh, they operate in several international markets, driven by a commitment to quality and innovation.
Job OverviewWe are seeking a seasoned Customer Service Lead to join our team. As a key member of our organisation, you will be responsible for leading a team of customer service representatives to deliver exceptional service to global customers.
Key Responsibilities- Manage the order process for key accounts, ensuring seamless customer experiences.
- Monitor and analyse key performance indicators to drive continuous improvement.
- Implement customer service protocols and procedures to ensure consistent service delivery.
- Coordinate with other departments to ensure customer satisfaction.
- Undertake regular training and development sessions for the team.
- Contribute to the development of customer service strategies and initiatives.
- Ensure compliance with regulatory standards and company policies.
- Experience working within FMCG / Manufacturing or a similar products-based organisation.
- Strong track record of managing customer relationships (Large businesses / retail customers preferred).
- Excellent systems capabilities - Power BI / CRM and MS Excel.
- Proven experience in a management or senior team lead role within customer services.
- Ability to handle escalated customer complaints effectively.
- An attractive salary range of £38,000 to £42,000 per year.
- Hybrid working (3 days office / 2 days home).
- An opportunity to work in a vibrant and fast-paced FMCG industry.
- A supportive and collaborative work culture.
- Generous holiday leave.
- Opportunities for continuous professional development and career progression.
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B2B Customer Service Manager
2 months ago
Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our CompanyPage Personnel Sales is proud to partner with a globally recognised player in the Consumer Goods sector, employing over 1,000 individuals across multiple locations. The company is known for its commitment to quality and innovation.Job SummaryWe are seeking a highly skilled Customer Service Lead to join our team. As a key member of our...
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B2B Customer Service Manager
2 months ago
Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our CompanyPage Personnel Sales is proud to partner with a globally recognised player in the Consumer Goods sector, employing over 1,000 individuals across multiple locations. The company is known for its commitment to quality and innovation.Job SummaryWe are seeking a highly skilled Customer Service Lead to join our team. As a key member of our...
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B2B Customer Service Manager
2 weeks ago
Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...
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B2B Customer Service Manager
4 weeks ago
Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...
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B2B Customer Service Manager
4 weeks ago
Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...
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B2B Customer Service Manager
2 weeks ago
Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...
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B2B Customer Service Manager
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Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...
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Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...
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Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...
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Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...
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B2B Customer Service Manager
3 weeks ago
Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...
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Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our ClientThis globally recognised player in the FMCG sector employs over 1,000 individuals across multiple locations. Headquartered in Leigh, they operate in several international markets, driven by a commitment to quality and innovation.Job DescriptionLead a team of customer service representatives to deliver exceptional service to global...
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Leigh, Wigan, United Kingdom Page Personnel Sales Full timeAbout Our ClientThis globally recognised player in the FMCG sector employs over 1,000 individuals across multiple locations. Headquartered in Leigh, they operate in several international markets, driven by a commitment to quality and innovation.Job DescriptionLead a team of customer service representatives to deliver exceptional service to global...
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