B2B Customer Service Manager

1 month ago


Leigh, Wigan, United Kingdom Page Personnel Sales Full time
About Our Client

This globally recognised player in the FMCG sector employs over 1,000 individuals across multiple locations. Headquartered in Leigh, they operate in several international markets, driven by a commitment to quality and innovation.

Job Overview

We are seeking a seasoned Customer Service Lead to join our team. As a key member of our organisation, you will be responsible for leading a team of customer service representatives to deliver exceptional service to global customers.

Key Responsibilities
  • Manage the order process for key accounts, ensuring seamless customer experiences.
  • Monitor and analyse key performance indicators to drive continuous improvement.
  • Implement customer service protocols and procedures to ensure consistent service delivery.
  • Coordinate with other departments to ensure customer satisfaction.
  • Undertake regular training and development sessions for the team.
  • Contribute to the development of customer service strategies and initiatives.
  • Ensure compliance with regulatory standards and company policies.
Requirements
  • Experience working within FMCG / Manufacturing or a similar products-based organisation.
  • Strong track record of managing customer relationships (Large businesses / retail customers preferred).
  • Excellent systems capabilities - Power BI / CRM and MS Excel.
  • Proven experience in a management or senior team lead role within customer services.
  • Ability to handle escalated customer complaints effectively.
What We Offer
  • An attractive salary range of £38,000 to £42,000 per year.
  • Hybrid working (3 days office / 2 days home).
  • An opportunity to work in a vibrant and fast-paced FMCG industry.
  • A supportive and collaborative work culture.
  • Generous holiday leave.
  • Opportunities for continuous professional development and career progression.


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our CompanyPage Personnel Sales is proud to partner with a globally recognised player in the Consumer Goods sector, employing over 1,000 individuals across multiple locations. The company is known for its commitment to quality and innovation.Job SummaryWe are seeking a highly skilled Customer Service Lead to join our team. As a key member of our...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our CompanyPage Personnel Sales is proud to partner with a globally recognised player in the Consumer Goods sector, employing over 1,000 individuals across multiple locations. The company is known for its commitment to quality and innovation.Job SummaryWe are seeking a highly skilled Customer Service Lead to join our team. As a key member of our...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a globally recognised player in the FMCG sector, employing over 1,000 individuals across multiple locations. This organisation is known for its commitment to quality and innovation, with a strong presence in the UK and international markets.Job DescriptionLead a team of customer service...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our ClientThis globally recognised player in the FMCG sector employs over 1,000 individuals across multiple locations. Headquartered in Leigh, they operate in several international markets, driven by a commitment to quality and innovation.Job DescriptionLead a team of customer service representatives to deliver exceptional service to global...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About Our ClientThis globally recognised player in the FMCG sector employs over 1,000 individuals across multiple locations. Headquartered in Leigh, they operate in several international markets, driven by a commitment to quality and innovation.Job DescriptionLead a team of customer service representatives to deliver exceptional service to global...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About the RoleWe are seeking an experienced Customer Service Manager to lead our team in delivering exceptional service to our global customers.Key ResponsibilitiesManage a team of customer service representatives to ensure high-quality service delivery.Oversee the order process for key accounts, including customer updates, forecasting, and internal...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About the RoleWe are seeking an experienced Customer Service Manager to lead our team in delivering exceptional service to our global customers.Key ResponsibilitiesManage a team of customer service representatives to ensure high-quality service delivery.Oversee the order process for key accounts, including customer updates, forecasting, and internal...


  • Leigh, Wigan, United Kingdom Page Personnel Sales Full time

    About the RoleWe are seeking a highly skilled Customer Service Team Lead to join our team at Page Personnel Sales. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our global customers.Key Responsibilities:Lead a team of customer service...


  • Leigh, Wigan, United Kingdom Lloyds Banking Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support colleague. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our customers.Key ResponsibilitiesProvide high-quality customer service and support to customers via phone, email,...


  • Leigh, Wigan, United Kingdom Lloyds Banking Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support colleague. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our customers.Key ResponsibilitiesProvide high-quality customer service and support to customers via phone, email,...


  • Leigh, Wigan, United Kingdom Iceland Full time

    Job OverviewAs a Home Delivery Driver at Iceland, you will be the face of our business, delivering exceptional customer service and connecting with our customers on a daily basis.Key responsibilities include:Delivering shopping to customers' doorsProviding excellent customer service and resolving any issues that may ariseWorking collaboratively with the...