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Customer Service Executive
3 months ago
As a Customer Service Executive (12 month FTC) you will be responsible for helping our client's global customer base for any font-line queries as well as providing administrative support to the Customer Team Lead in order to support effective customer service execution.
Client Details
Our client is a world leading business within the FMCG world and they are looking for an experienced Customer Service Executive (12 month FTC) to join them on a 12 month fixed term basis at their Leigh office. This opportunity also has the chance to be kept on perm at the end of the contract.
Description
As a Customer Service Executive (12 month FTC) you will be:
Liaising with a global customer base and resolving any queries.
Maintain the Customer Service reporting suite (Service Level across markets & Customer reporting) to ensure reporting is delivered right first time within daily, weekly & period rhythm, paying attention to detail and understanding the data/contents.
Data management - Run data queries within our ERP system to provide data to customer service team members upon request.
Order to cash process supporting UK & IM teams in the placement of manual customer & business sample orders during peaks, making sure all manual orders are placed within 24 hours of receipt.
Customer Meeting preparation - Supporting the Customer Service Lead with preparations for customer meetings through creation of presentations & providing data from appropriate sources.Profile
To be successful in this role:
Customer service or administration experience of up to 1 year
A highly organised approach and ability to prioritise high workloads
A high level of attention to detail and a keen eye for accuracy
Hands on attitude and 'can do' approach
Self motivated and able to use own initiative
Be competent with Microsoft Excel
Job Offer
In return, our client can offer:
Hybrid working (3 days in office, 2 days at home) once training has been completed
Competitive Salary
7 % discretionary incentive scheme
Contributory Company Pension Plan (10% matched) with generous life assurance and ill health provision
Healthcare plan split 50/50 between us and you to give you better access and deals on Dental / Optician
Personal Development: including Competency Training & Personal Development Plan
25 days annual leave plus bank holidays
Access to a company wide well being program
