Customer Assurance Assistant

1 day ago


Plymouth, United Kingdom Service Care Solutions - Housing Full time

Job Title: Customer Assurance AssistantSalary: £14.06 P/H PAYE Inclusive of Holiday Pay | £16.17 P/H LTD Umbrella Hours: 37 Hours Per weekType: Temporary OngoingLocation: Plymouth, PL6Start Date: ASAPWork Pattern: Monday - Friday We are seeking a motivated and detail-oriented Customer Assurance Assistant to join our client's Customer Experience and Assurance Team. This role is crucial in transforming customer service and ensuring high-quality support within the organization.Key Duties and Responsibilities:

  • Accurately record all customer contact, including complaints, compliments, and Councillor/MP enquiries, and forward them to the appropriate Investigating Officer.
  • Monitor responses to customer contact, ensuring all communication between the organization and the customer is properly recorded, and targets are met.
  • Perform complaint satisfaction surveys to enhance the customer experience, providing valuable feedback for service improvements.
  • Assist in the coordination and delivery of staff training on service delivery developments within the team.
  • Provide excellent customer service both face-to-face and over the phone, handling a variety of enquiries from internal and external stakeholders.
  • Ensure accuracy in completing Excel spreadsheets and collating information.
  • Handle multiple tasks efficiently in a fast-paced reception area, ensuring flexibility to meet the demands of a busy environment.

Qualifications and Experience:

  • Proven experience in an office environment, ideally in a customer service role.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
  • Experience in maintaining accurate records and working with spreadsheets.
  • Demonstrated ability to multitask and prioritize in a busy reception or customer service setting.

If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to



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