Senior Customer Services Assistant

6 months ago


Plymouth, United Kingdom SSP Full time

**About the Role**:
**Rail Gourme**t is seeking a motivated individual to join our team as **Senior Customer Service Assistant for Great Western Railway (GWR) at Plymouth.**

**Shifts**: Varied between 6 AM and 10 PM, including some weekends.

**Pay Rate: £ 12.00 per hour.**

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

**AS A SENIOR CUSTOMER SERVICE ASSISTANT YOU’LL**:

- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
- Strategically place products to minimize wastage through effective rotation.

**REQUIREMENTS FOR SENIOR CUSTOMER SERVICE ASSISTANT**:

- Applicants must be 18 years or older due to certain responsibilities within the role.
- The role involves manual loading and unloading of items, requiring physical capability and stamina.

**WHY JOIN US?**

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

- ** Employee Discounts**: Enjoy up to a **50% discount**_ _on various **SSP **brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- ** Learn while you Earn**: Access to award-winning training, apprenticeships and development.
- ** Internal Growth Opportunities**: Build your career with us **70% of our Managers are internal promotions.**:

- ** Health and Wellbeing Support**: Retail Trust, flexible working, family-friendly leave.
- ** Culture**: We value **diverse backgrounds, offering support networks** for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- ** Financial Support**: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Get rewarded with **£400 for successful referrals.**:

- Holiday Allowance**:28 days holiday pro rata,** inclusive of Bank Holidays.
- ** Employee Recognitions**: Receive rewards and recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass**:6 Leisure pass for GWR after probation.**
- Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives._



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