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Customer Assurance Associate

2 months ago

Plymouth, United Kingdom Service Care Solutions Full time
Customer Assurance Assistant

We are seeking a detail-oriented and motivated individual to join our Customer Experience and Assurance Team as a Customer Assurance Assistant.

Key Responsibilities:
  • Accurately record customer contact, including complaints and compliments, and forward them to the appropriate Investigating Officer.
  • Monitor responses to customer contact, ensuring all communication between the organization and the customer is properly recorded.
  • Perform complaint satisfaction surveys to enhance the customer experience and provide valuable feedback for service improvements.
  • Assist in the coordination and delivery of staff training on service delivery developments within the team.
  • Provide excellent customer service, handling a variety of enquiries from internal and external stakeholders.
  • Ensure accuracy in completing Excel spreadsheets and collating information.
  • Handle multiple tasks efficiently in a fast-paced reception area, ensuring flexibility to meet the demands of a busy environment.
Requirements:
  • Proven experience in an office environment, ideally in a customer service role.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
  • Experience in maintaining accurate records and working with spreadsheets.
  • Demonstrated ability to multitask and prioritize in a busy reception or customer service setting.