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Customer Assistance Representative

2 months ago

Midlothian, United Kingdom Enterprise Mobility Full time

Overview

An exciting opportunity to join Enterprise Mobility as a: Customer Assistance Representative

The role would be to join our existing team at our location in: Edinburgh

About Enterprise Mobility

Enterprise Mobility manages the largest and most diverse privately-owned fleet in the world through an integrated network of more than 9,500 fully staffed neighbourhood and airport rental locations. This global network of independent regional subsidiaries and franchises also operates the?Enterprise Rent-A-Car?brand, as well as the?National Car Rental?and?Alamo Rent A Car?brands, Enterprise Flex-E-Rent, Enterprise Car Club and many more – in over?90?countries and territories.

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers.

We are here to advance the world, one journey at a time.

What Division will I be working in?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

Salary

  • £11.44 per hour

Benefits

  • 25 days paid holidays a year + public holidays (additional x5 days holiday after 5 years of service)
  • Life Assurance – x3 Salary
  • Short and Long Term Disability
  • Pension plan including stakeholder contribution and profit share
  • Relocation assistance policy
  • Employee Assistance Programme – Support on physical, mental and financial wellbeing
  • My Purpose My Time – x1 day annually to volunteer at a charity / organization of your choice
  • Maternity / Paternity / Adoption / Shared Parental leave
  • Worldwide discounted car rental hire for personal, family and friends use
  • Enterprise Car Club membership discount
  • Cycle to work scheme
  • Many more partner discounts
  • Our ‘promote from within policy’ means you can go as far as your talent will take you

Hours

  • 42.5 per week
  • Monday – Friday
  • 08:00-17:00

Location

  • Enterprise Flex-E-Rent, 1 Drovers Rd, East Mains Industrial Estate, Broxburn, Edinburgh EH52 5ND

 Training and Development

  • The role offers fantastic progression opportunities via our in-house training and development programmes.
  • We encourage all our employees to be the best they can be.... and we reward this commitment with £500 bonuses on completion of each training stage, there are two stages in your initial training. The training program will be around 10 months.
  • As you complete each task on the training roadmap you will mark your completion and your understanding and competence in that area will be assessed and accredited by your leadership team.
  • There will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us.
  • What is certain is that we encourage all of our employees to be the best they can be and diversity is a priority in all areas of our business.
  • We have been included in The Times list of Top 50 Employers for Women since the list was established in 2005, as well as Stonewall’s index of Top 100 employers for LGBTQ+ inclusion in the workplace.
  • We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC.

Responsibilities

Your role will be to provide a high level of customer service by assisting both internal and external customers via the phone and in person, in addition to administrative support. If you have a strong customer service focus, close attention to detail, and strong computer skills this role could be for you.

  • Building customer relationships
  • Communication in person, over the phone and via email
  • Marketing the business and building long term relationships
  • Account Management duties
  • Handling customer requests
  • Problem solving 
  • Working to deadlines
  • Administration duties
  • Management of multiple deadlines in a wide variety of administrative and operational tasks
  • Working as part of a team and also individually when required
  • Working in a faced paced environment

Additional Information

  • This role has amazing development opportunities to get promoted to a Senior Customer Assistance Representative within 10-12 months
  • You will then have the opportunity to sign up to our “Internal Development Programme” where you start to leave more about the wider business with hands on training. Areas such as Fleet Logistics, Marketing, Finance and Operations.
  • All with a view to further get promoted to a Lead Customer Assistance Representative.
  • This means you are then eligible to continue your promotion plan to become an Assistant Depot manager, Depot Manager and further on from there.

This is an exciting and rewarding opportunity where you can directly see your impact on the business. If you think this role sounds like the perfect job for you, then don’t delay and apply today

Qualifications

No Driving Licence is required for this role – Just the ability to commute to and from the officeBusiness standard IT skills, including Microsoft Excel & OutlookExcellent communication and customer care skillsStrong interpersonal and teamwork skillsExperience of handing customer service enquiries via email, phone and in personThe ability to pass a security check that includes Criminality, Finan