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Service Desk Team Lead

3 months ago

Huddersfield, United Kingdom Circle Recruitment Full time

Service Desk Team Lead - Huddersfield (Hybrid)

Service Desk Team Lead - 3rd Line - IT - Support - Technician - Service Desk - Analyst - Windows - Servers - VMware - Hyper-V - Azure - Citrix - Networking - Routers - Switches - Firewalls - Exchange - 365 - Office 365 - Infrastructure Engineer - 3rd Line IT Support

Are you an Service Desk Team Lead looking for a new challenge?

I am looking for a motivated and experienced Service Desk Team Lead to join an established Managed Service Provider in Huddersfield. The role requires you to be in the office 4 days a week.

The Service Desk Team Lead will deputise the helpdesk team and provide 3rd line technical support to our customers, responding to service tickets and resolving issues in a timely fashion. You must be able to troubleshoot and diagnose technical issues, as well as have a good understanding of Windows Servers, virtualisation technologies, networking and windows Servers

Key Skills the Service Desk Team Lead will have:

  • Excellent 3rd Line IT Engineering experience
  • Fully proficient with VMWare/Hyper-V
  • Extensive Remote Desktop and Windows Server experience
  • Excellent networking experience (Firewalls, Routing, switching and Wi-Fi)
  • Azure and Citrix experience is beneficial
  • Previous experience managing/mentoring a small helpdesk team is advantageous

Benefits