Service Team Lead

2 months ago


Huddersfield, Kirklees, United Kingdom Perrys Full time

About Perrys

Perrys is a leading car dealership group with a rich history dating back to 1908. With over 50 branches across the UK, we offer a wide range of car and commercial vehicle brands, including Ford, Kia, Mazda, and Vauxhall.

Service Supervisor Role

We are seeking a highly skilled and experienced Service Supervisor to join our team. As a Service Supervisor, you will be responsible for ensuring that our customers receive the best possible service experience. This includes:

  • Leading a team of Aftersales Advisors to deliver strong retail service
  • Providing training and coaching to team members
  • Identifying and addressing customer issues in a timely and professional manner
  • Managing loan vehicles and ensuring accurate records are kept
  • Supporting the Service Centre in the absence of the Service Manager

Key Responsibilities

As a Service Supervisor, you will be responsible for:

  • Ensuring that job cards are raised accurately with a full description of the required diagnosis and work
  • Ensuring that customers receive regular, proactive, and accurate updates
  • Managing customer complaints and resolving issues in line with our customer complaints procedure
  • Leading by example and promoting a positive and professional work environment

Requirements

To be successful in this role, you will need:

  • Previous motor trade experience, preferably as a Service Advisor or Service Supervisor
  • A steady work history and a strong customer service background
  • Experience working with dealership systems, such as Pinnacle or Kerridge
  • A confident, friendly, and professional demeanor

About the Role

This is an exciting opportunity to join a leading car dealership group and be part of a dynamic team. As a Service Supervisor, you will have the opportunity to develop your skills and experience, and contribute to delivering exceptional customer service.


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