Service Team Lead
2 months ago
About Perrys
Perrys is a leading car dealership group with a rich history dating back to 1908. With over 50 branches across the UK, we offer a wide range of car and commercial vehicle brands, including Ford, Kia, Mazda, and Vauxhall.
Service Supervisor Role
We are seeking a highly skilled and experienced Service Supervisor to join our team. As a Service Supervisor, you will be responsible for ensuring that our customers receive the best possible service experience. This includes:
- Leading a team of Aftersales Advisors to deliver strong retail service
- Providing training and coaching to team members
- Identifying and addressing customer issues in a timely and professional manner
- Managing loan vehicles and ensuring accurate records are kept
- Supporting the Service Centre in the absence of the Service Manager
Key Responsibilities
As a Service Supervisor, you will be responsible for:
- Ensuring that job cards are raised accurately with a full description of the required diagnosis and work
- Ensuring that customers receive regular, proactive, and accurate updates
- Managing customer complaints and resolving issues in line with our customer complaints procedure
- Leading by example and promoting a positive and professional work environment
Requirements
To be successful in this role, you will need:
- Previous motor trade experience, preferably as a Service Advisor or Service Supervisor
- A steady work history and a strong customer service background
- Experience working with dealership systems, such as Pinnacle or Kerridge
- A confident, friendly, and professional demeanor
About the Role
This is an exciting opportunity to join a leading car dealership group and be part of a dynamic team. As a Service Supervisor, you will have the opportunity to develop your skills and experience, and contribute to delivering exceptional customer service.
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