Reservations Agent

13 hours ago

Glasgow, United Kingdom Stafffinders Full time

Do you thrive when providing excellent customer service? Do you have a can-do attitude and are seeking a new challenge? We are currently on the hunt for a talented Reservations Agent to join our partner in the Glasgow area. You'll be joining a friendly reservations team of 4, which make up part of the wider office with around 20 colleagues.


Your rate of pay and hours of work

The salary for this role is a generous £25,116 per annum.

Due to our client being a 24-hour business, you will work on a shift basis to cover 8am to 9pm, Monday to Friday, and be required to work one in every four weekends of the month. These shifts will include a mixture of early, late and standard day shifts.

  • Christmas Bonus
  • Loyalty Holidays
  • Buying Extra Annual Leave
  • Cycle to Work Scheme
  • Enhanced Sick Pay
  • Employee Rate Transfer
  • Company Social Events
  • Paid Volunteer Time
  • Life Assurance
  • Company Pension Scheme


Your new employer

You will be joining a family-led business with a strong heritage of over 55 years, which is looking to expand its talented team at a time of growth. This organisation is located just a short drive from Glasgow, with great transport links available nearby. Despite small beginnings, current turnover is in the region of £4/5 million, with increases expected as the company continues to thrive. 


Responsibilities within your new role

As the Reservations Agent, you'll be responsible for assisting travel arrangements. You will provide information on pricing, availability, and travel policies, handle inquiries or changes to reservations, and ensure customer satisfaction by addressing concerns and resolving issues. Additionally, you will maintain accurate records, process payments, and work with other departments to coordinate bookings.


Your personality, experience and qualifications

We are looking to speak with candidates with previous experience in customer service. Furthermore, you should have strong communication skills and an enthusiastic attitude, along with being highly organised and having the ability to multi-task efficiently while working in a fast-paced environment. Having excellent geographical knowledge of Scotland will see you go far in this role, as well as fluency in English (any additional languages are an added bonus).


Apply now

Please send us an up-to-date copy of your CV via the ‘Apply for this Job’ button. Candidates will be required to provide proof of right-to-work eligibility and up-to-date contact details for at least 2 references.

Stafffinders are acting as an Employment Agency in relation to this vacancy. 

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