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Customer Service Executive

4 months ago


Cranleigh, United Kingdom Universal Business Team Full time

DescriptionUBT Recruitment are working with a well established family-run SME based in Cranleigh. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to valued clients. You will handle a variety of customer inquiries and issues, ensuring prompt resolution and positive customer experiences.Working hours, Salary & Benefits: * Monday to Friday 7:30am-4:30pm * Salary: £27,500 per annum * Free parking on site * Free EV chargers * 25 days holiday + 8 bank holidays * Holiday purchase scheme * Free lunch everyday * Early finish on Fridays * Pension schemeCustomer Service Executive Duties: * Process customer orders from Sales quotations or via direct enquiries * Set up new customer data on ERP system and creating deals on the CRM system * Check orders processed to ensure accuracy and jobs created for the Operations team * Booking in and confirming customer deliveries * 1st and 2nd line phone answering * Creating and sending quotes to customersRequirements * Familiarity with MS office and ERP systems * Calm under pressure, not easily stressed * Ability to move between several tasks quickly and accurately * Reliable – follows through on promises and decisions * Well organised / able to prioritise own workload * Friendly and assertive telephone manner * Polite, patient and understanding