2nd Line Support Analyst

1 month ago


Colchester, United Kingdom Oscar Associates Limited Full time

Job Description

We are working with a client in search for a 2nd Line Support Engineer in Colchester. The role is full-time with 5 days a week on site with the ability to respond to necessary fieldwork needing to be completed. The client is looking for an appropriately experienced individual with great problem-solving skills to take on this role with potential for progression within the company in the future.

They will need to be able to:

  • Provide support to clients with technical issues that have been escalated from the 1st line support team whilst simultaneously ensuring customer retention and service levels are maintained.
  • Perform necessary, routine maintenance and updates to applications, operating systems and anti-virus software.
  • Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
  • Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
  • Necessary to attend customer sites to complete jobs around various IT installations and maintenance checks.
  • The ability to troubleshoot and resolve hardware and software issues with customer workstations, laptops and mobile devices - providing guidance and expertise.



  • Colchester, United Kingdom Oscar Associates (UK) Limited Full time

    Job DescriptionWe are working with a client in search for a 2nd Line Support Engineer in Colchester. The role is full-time with 5 days a week on site with the ability to respond to necessary fieldwork needing to be completed. The client is looking for an appropriately experienced individual with great problem-solving skills to take on this role with...


  • Colchester, United Kingdom Oscar Technology Full time

    Job Description We are working with a client in search for a 2nd Line Support Engineer in Colchester. The role is full-time with 5 days a week on site with the ability to respond to necessary fieldwork needing to be completed. The client is looking for an appropriately experienced individual with great problem-solving skills to take on this role with...

  • IT Support Analyst

    4 weeks ago


    Colchester, Essex, United Kingdom Oscar Associates Limited Full time

    Position OverviewOscar Associates Limited is seeking a dedicated 2nd Line Support Analyst to join our team. This role is integral to our operations, focusing on providing exceptional technical assistance and ensuring smooth IT processes.Key Responsibilities:Deliver advanced support to clients facing technical challenges that have been escalated from the...


  • Colchester, United Kingdom Oscar Technology Full time

    1st/2nd Line Support Engineer | Colchester | Up to £25k | O365 | VMware | Azure The Role This role is based out of the Colchester office and is with one of the UKs leading MSPs. Within the role you'll have opportunity to tackle a range of technical issues covering 1st, 2nd and some 3rd Line duties. The role gives you the opportunity to pick up skills in a...


  • Colchester, United Kingdom Oscar Technology Full time

    1st/2nd Line Support Engineer | Colchester | Up to £25k | O365 | VMware | Azure The Role This role is based out of the Colchester office and is with one of the UKs leading MSPs. Within the role you'll have opportunity to tackle a range of technical issues covering 1st, 2nd and some 3rd Line duties. The role gives you the opportunity to pick up skills in a...


  • Colchester, Essex, United Kingdom Oscar Associates Limited Full time

    Position OverviewOscar Associates Limited is seeking a dedicated 2nd Line Support Analyst to join our team. This role involves providing comprehensive technical assistance and support for our clients. The ideal candidate will possess strong analytical skills and a commitment to delivering exceptional service.Key Responsibilities:Assist clients with advanced...


  • Colchester, Essex, United Kingdom Oscar Associates Limited Full time

    Position OverviewOscar Associates Limited is seeking a dedicated 2nd Line Support Analyst to join our dynamic team. This role is designed for individuals who thrive in a collaborative environment and are eager to tackle complex technical challenges.Key Responsibilities:Deliver exceptional support to clients facing technical difficulties that have been...

  • IT Support Analyst

    3 weeks ago


    Colchester, United Kingdom ITS Recruitment Full time

    IT Service Desk AnalystI have a really exciting opportunity with a company who are looking for an IT Service Desk Analyst. The company are leaders in their field and use cutting edge technologies, which you will support and gain exposure too, making this an excellent position for any analyst looking to learn new skills.The team prides itself on delivering a...


  • Colchester, Essex, United Kingdom Oscar Associates (UK) Limited Full time

    Job Overview1st/2nd Line Support Engineer | Colchester | Up to £25k | O365 | VMware | AzurePosition SummaryThis position is situated in the Colchester office and is associated with one of the UK's prominent Managed Service Providers (MSPs). In this role, you will engage with a variety of technical challenges, encompassing 1st, 2nd, and some 3rd Line...


  • Colchester, Essex, United Kingdom Oscar Associates (UK) Limited Full time

    Job Overview1st/2nd Line Support Engineer | Colchester | Up to £25k | O365 | VMware | AzurePosition SummaryThis position is located in the Colchester office and is offered by one of the leading Managed Service Providers in the UK. In this role, you will engage with a variety of technical challenges, encompassing 1st, 2nd, and a selection of 3rd Line...

  • Business Analyst

    2 days ago


    Colchester, Essex, United Kingdom Enigen UK Full time

    Job Title: Business AnalystJob Summary:We are seeking a highly motivated and detail-oriented Business Analyst to join our team at Enigen UK. As a Business Analyst, you will play a key role in supporting our consultants on discovery and design of new solutions to address business problems.Key Responsibilities:Supporting consultants on discovery and design of...

  • Business Analyst

    2 days ago


    Colchester, Essex, United Kingdom Enigen UK Full time

    Job Title: Business AnalystJob Summary:We are seeking a highly motivated and detail-oriented Business Analyst to join our team at Enigen UK. As a Business Analyst, you will play a key role in supporting our consultants on discovery and design of new solutions to address business problems.Key Responsibilities:Supporting consultants on discovery and design of...


  • Colchester, Essex, United Kingdom Pure Resourcing Solutions Limited Full time

    Job OverviewWe are excited to present an opportunity for a Technical Support Analyst to become a vital part of a community-oriented organization.Role ResponsibilitiesAs the main point of contact for all stakeholders regarding system-related challenges and incidents, you will leverage your outstanding technical support expertise.Work EnvironmentThis position...


  • Colchester, United Kingdom Reed Technology Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our dynamic UK Digital Trading team at Reed Technology. This pivotal role is responsible for leading our broker digital trading strategy, defining product, technology, distribution, and service requirements.Key ResponsibilitiesSupport the full project lifecycle from initial...


  • Colchester, United Kingdom Reed Technology Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our dynamic UK Digital Trading team at Reed Technology. This pivotal role is responsible for leading our broker digital trading strategy, defining product, technology, distribution, and service requirements.Key ResponsibilitiesSupport the full project lifecycle from initial...


  • Colchester, United Kingdom Lighthouse Personnel Ltd Full time

    Recruiting for your future successSenior Technical Support Analyst£40-£50k (DOE) | Mon-Fri 8:30-5 | Hybrid working (remote considered) | 25 days holiday | Occasional Travel | Bilingual (French/Spanish/Italian/Arabic) preferred, not essential | Excellent Company Culture & Benefits | Friendly, Supportive Team |Our Client is a world leader in the development...


  • Colchester, United Kingdom Informa Global Support Full time

    Job DescriptionWe are seeking a highly organised and detail-oriented Bank and Account Analyst to join the Bank and Account a team and ensure the efficient and controlled management of our bank user access and accounts.This role focusses on following robust controls and efficient processes for managing banks and accounts, TMS platform, and access to our...


  • Colchester, United Kingdom Penguin Books Limited Full time

    An exciting opportunity has arisen for a Technology Support Team Leader to join our Colchester-based Technology Support function on an 8-month FTC. You will report into our Head of Technology Support and be responsible for the day-to-day leadership of a small team of Technology Support Analysts who provide support functions to our employees across Penguin...


  • Colchester, Essex, United Kingdom Informa Connect of Informa PLC Full time

    Job Title: Senior Accountant and Financial Analyst**About the Role**We are seeking a highly skilled Senior Accountant and Financial Analyst to join our Tax and Financial Accounting team at Informa Connect of Informa PLC. As a key member of our team, you will be responsible for providing accurate and timely financial information to key business partners,...


  • Colchester, Essex, United Kingdom Informa Connect of Informa PLC Full time

    Job Title: Senior Accountant and Financial Analyst**About the Role**We are seeking a highly skilled Senior Accountant and Financial Analyst to join our Tax and Financial Accounting team at Informa Connect of Informa PLC. As a key member of our team, you will be responsible for providing accurate and timely financial information to key business partners,...