Technical Support Specialist

3 weeks ago


Colchester, Essex, United Kingdom Oscar Associates Limited Full time

Position Overview

Oscar Associates Limited is seeking a dedicated 2nd Line Support Analyst to join our team. This role involves providing comprehensive technical assistance and support for our clients. The ideal candidate will possess strong analytical skills and a commitment to delivering exceptional service.

Key Responsibilities:

  • Assist clients with advanced technical challenges that have been escalated from the first line support team, ensuring high levels of customer satisfaction and service quality.
  • Conduct regular maintenance and updates on software applications, operating systems, and security measures.
  • Ensure compliance with IT policies, procedures, and security protocols.
  • Create and maintain detailed technical documentation, including diagrams and knowledge base articles.
  • Travel to client locations as needed to perform IT installations and maintenance tasks.
  • Diagnose and resolve hardware and software issues for various devices, including workstations, laptops, and mobile technology, providing expert guidance throughout the process.


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