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Senior Technical Support Specialist

2 months ago


Colchester, Essex, United Kingdom Lighthouse Personnel Ltd Full time
Job Overview

Lighthouse Personnel Ltd is seeking a highly skilled Senior Technical Support Analyst to join our team.

Key Responsibilities:

  • Provide exceptional technical support to clients via phone, email, and remote access.
  • Troubleshoot complex technical issues and resolve problems in a timely manner.
  • Collaborate with internal teams to identify and implement process improvements.
  • Develop and maintain technical documentation and knowledge base.
  • Stay up-to-date with industry trends and emerging technologies.

Requirements:

  • 3+ years of experience in technical support or a related field.
  • Strong technical skills and knowledge of IT systems and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.