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Senior Technical Support Specialist
2 months ago
Lighthouse Personnel Ltd is seeking a highly skilled Senior Technical Support Analyst to join our team.
Key Responsibilities:
- Provide exceptional technical support to clients via phone, email, and remote access.
- Troubleshoot complex technical issues and resolve problems in a timely manner.
- Collaborate with internal teams to identify and implement process improvements.
- Develop and maintain technical documentation and knowledge base.
- Stay up-to-date with industry trends and emerging technologies.
Requirements:
- 3+ years of experience in technical support or a related field.
- Strong technical skills and knowledge of IT systems and software.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.