IT Support Analyst

3 weeks ago


Colchester, Essex, United Kingdom Oscar Associates Limited Full time

Position Overview

Oscar Associates Limited is seeking a dedicated 2nd Line Support Analyst to join our team. This role is integral to our operations, focusing on providing exceptional technical assistance and ensuring smooth IT processes.

Key Responsibilities:

  • Deliver advanced support to clients facing technical challenges that have been escalated from the first line support team, while maintaining high levels of customer satisfaction and service quality.
  • Conduct routine maintenance and updates on software applications, operating systems, and security solutions.
  • Ensure compliance with IT policies, procedures, and security protocols.
  • Create and maintain comprehensive technical documentation, including diagrams and knowledge articles.
  • Travel to client locations as necessary to perform IT installations and maintenance tasks.
  • Diagnose and resolve hardware and software issues on client workstations, laptops, and mobile devices, providing expert guidance throughout the process.

This position offers a pathway for professional growth within our organization, making it an excellent opportunity for those looking to advance their careers in IT support.



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