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Technical Support Analyst

2 months ago

Colchester, Essex, United Kingdom Pure Resourcing Solutions Limited Full time
Job Overview

We are excited to present an opportunity for a Technical Support Analyst to become a vital part of a community-oriented organization.


Role Responsibilities

As the main point of contact for all stakeholders regarding system-related challenges and incidents, you will leverage your outstanding technical support expertise.


Work Environment

This position offers a hybrid work model, requiring onsite presence once or twice a week.


Key Duties
  • Deliver exceptional support across a variety of products, services, and platforms.
  • Operate within ITIL-based frameworks to ensure best practices.
  • Contribute to system projects and assist in the rollout of new functionalities.

Essential Qualifications
  • Prior experience in a System/Application support role.
  • Hands-on experience with configuration and system coding.

Desirable Qualifications
  • ITIL foundation certification or higher.

Benefits

We offer a competitive salary along with a comprehensive benefits package, and the chance to work for a company dedicated to making a positive impact in the community.