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Helpdesk Support Engineer
2 months ago
Position Overview
Oscar Associates Limited is seeking a dedicated 2nd Line Support Analyst to join our dynamic team. This role is designed for individuals who thrive in a collaborative environment and are eager to tackle complex technical challenges.
Key Responsibilities:
- Deliver exceptional support to clients facing technical difficulties that have been escalated from the first line support team, while ensuring high levels of customer satisfaction and service quality.
- Conduct regular maintenance and updates on software applications, operating systems, and security solutions.
- Ensure compliance with IT policies, procedures, and security protocols at all times.
- Develop and maintain comprehensive technical documentation, including diagrams and knowledge articles, to facilitate knowledge sharing.
- Engage in on-site visits to address various IT installations and perform maintenance checks as required.
- Utilize troubleshooting skills to resolve hardware and software issues across customer workstations, laptops, and mobile devices, providing expert guidance throughout the process.
This position offers an excellent opportunity for professional growth and advancement within the organization, making it ideal for individuals looking to enhance their career in IT support.
