Internal Technical Sales Representative

2 months ago

North Shields, United Kingdom MTrec Recruitment Full time

Rewards and Benefits on Offer

  • Private contributory Pension Scheme
  • Bonus scheme
  • Private health care scheme
  • Life assurance
  • Cycle to work scheme
  • A very secure and successful company
  • A multi-award-winning business

The Company you will be working for;

  • Our client is a true North-East success story within the regional industrial sectors.
  • The company is an international group owned manufacturing business with a proud heritage of delivering high value products throughout the UK and overseas. The company operates from a well-resourced production facility significant investment in new business systems, projects and technology, with a highly skilled workforce aiming to provide their customers with the best service available on the market. The company is now entering a new and exciting phase of development.
  • They are now looking to recruit an Internal Technical Sales Representative to support the business on a permanent basis. You will be joining a great North-East people focused organisation with a strong history, a fantastic leadership team who have a clear forward-thinking vision, and the role offers a secure positive future.

The Job You’ll be Doing

  • Analyse customer needs and recommend appropriate solutions to meet their specific requirements.
  • Prepare detailed technical proposals and quotations.
  • Develop a deep understanding of the company’s products.
  • Deliver product presentations to customers.
  • Handling inbound customer and representative sales calls
  • Answer inbound calls; take messages or redirect calls to the appropriate department
  • Ensure orders are entered on time and accurately into the ERP system
  • Provide technical training to sales team members to enhance their understanding of the company’s products and improve their selling techniques.
  • Create and maintain technical documentation, product datasheets, and application notes to support sales and marketing efforts.
  • Develop sale strategies, identifying opportunities, and closing deals.
  • Provide technical assistance during pre-sales and post-sales interactions to address customer inquiries effectively.
  • Basic RMA/Handoff and customer complaint administration
  • Sales inbox triage
  • Liaise across internal departments to ensure customers’ needs are met
  • Support the wider team functions and carry out other tasks where required

About You

  • Previous internal technical sales experience is required.
  • A background working in manufacturing or engineering is essential.
  • Experience of working with technical documents and drawings.
  • Experience of working with an ERP system.
  • Able to provide customers with quotations and other pricing information.
  • Ability to calculate percentages, discounts, interest, proportions.
  • Highly IT literate.
  • Ability to convey technical information to both technical and non-technical audiences.
  • Customer-focused mindset with the ability to build and maintain strong relationships with clients.
  • Detail-oriented, organised, and capable of managing multiple tasks and priorities.
  • Willingness to travel occasionally for customer visits and industry events.

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