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Customer Service Advisor

3 months ago

Ellesmere Port, United Kingdom Pertemps Wrexham Full time

Job Title: Customer Service AdvisorLocation: Ellesmere PortSalary: £23,160Hours: 8.30am to 8.00pm Monday to Friday and Saturdays 10.00am to 2.00pmPertemps are offering an exciting opportunity to join our client based in Ellesmere Port. We are seeking several experienced Customer Service Advisor. As a member of an inbound customer service team, you will be involved in liaising between our clients and service providers (law firms, search companies, lenders, and brokers) to ensure we maintain the highest standards of service in all areas.Your role will involve liaising with our clients to effectively and consistently resolve any queries and to provide the highest standard of customer care, always aiming for excellence. You will aim to answer all queries relating to conveyancing and provide a first call resolution. You will also work very closely with the internal Customer Relations Team to ensure continuity of service and to achieve your objectives.ResponsibilitiesEffective handling of inbound calls in a busy working environmentManagement of emails within the Customer Service mailboxLiaise with the Customer Relation Team to provide a satisfactory response to any complaint.Provide support to the Customer Relations Team when required.Updating STARS (Servicer Tracking and Recording System)Capture dates and times at which contact has been attempted or achieved.Organise calls to incorporate clients requested call back times.Undertake training as required.Take part in team meetings to share learning and improve processes.Perform other tasks as required by management.Deliver on your promises.You will be based at Head office and your normal weekly hours will be from 8.30am to 8.00pm Monday to Friday and Saturdays 10.00am to 2.00pm (on a rota basis) with a one-hour break for lunch to be taken flexibly.Please send your updated CV to (url removed)