Customer Service Representative

17 hours ago


Ellesmere Port, Cheshire, United Kingdom JOB Consultancy Full time
About the Role

We are seeking a highly motivated and organized individual to join our customer research team as a Customer Service Advisor. As a key member of our team, you will be responsible for conducting research projects to a high level using various communication sources.

Key Responsibilities
  • Collecting intelligence from industry professionals through telephone and internet research
  • Achieving set targets around call quantity, quality, time, and volume
  • Managing and prioritizing your own workload on a daily basis
  • Liaising with colleagues within the business to ensure seamless communication
  • Dealing with customer queries and building relationships with industry contacts
What We Offer

As a valued member of our team, you will enjoy a range of benefits and perks, including:

  • Hybrid working options with 2 days per week from home
  • 25 days holiday rising to 30 days with increased service
  • Pension scheme with 4% individual contribution and 8% company contribution
  • Volunteering days off and birthday off
  • Life assurance with 4 times your salary
  • Retail discounts and regular social events
  • Cycle 2 Work Scheme and additional holiday opportunities

If you are a motivated and organized individual who is passionate about customer research, we encourage you to apply for this exciting opportunity.



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