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Governance, Performance and Improvement Manager
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Twickenham, United Kingdom NIHR (National Institute for Health and Care Research) Full timeAre you passionate about driving organisational excellence and achieving strategic success? The National Institute for Health and Care Research is seeking a dedicated and dynamic individual to join our team as a Governance, Performance, and Improvement Manager. In this role, you will play a pivotal part in enhancing our organisational processes, ensuring...
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Twickenham, United Kingdom NIHR (National Institute for Health and Care Research) Full timeThe National Institute for Health Research (NIHR) is dedicated to enhancing the health and prosperity of the nation through research, serving as the foremost funder of health and social care research in the UK. The NIHR Central Commissioning Facility (CCF) oversees approximately £550+ million annually in research and infrastructure funding.About the TeamThe...
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Twickenham, United Kingdom NIHR (National Institute for Health and Care Research) Full timeThe National Institute for Health Research (NIHR) is dedicated to enhancing the health and economic prosperity of the nation through research, serving as the foremost financier of health and social care research in the UK. The NIHR Central Commissioning Facility (CCF) oversees approximately £550+ million annually in research and infrastructure funding.About...
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Governance, Performance and Improvement Manager
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Twickenham, United Kingdom LGC Group Full timeJob DescriptionAre you passionate about driving organisational excellence and strategic success? The Governance, Performance, and Improvement Manager (GPIM) plays a pivotal role in ensuring the seamless execution of the GMG’s vision and strategy. This key position is crucial in overseeing governance frameworks, enhancing performance metrics, and...
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Governance, Performance and Improvement Manager
2 weeks ago
Twickenham, Greater London, United Kingdom NIHR (National Institute for Health and Care Research) Full time €39,200 - €41,400Are you passionate about driving organisational excellence and achieving strategic success? The National Institute for Health and Care Research is seeking a dedicated and dynamic individual to join our team as a Governance, Performance, and Improvement Manager. In this role, you will play a pivotal part in enhancing our organisational processes,...
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Twickenham, Greater London, United Kingdom NIHR (National Institute for Health and Care Research) Full time €39,200 - €41,400Are you passionate about driving organisational excellence and achieving strategic success? The National Institute for Health and Care Research is seeking a dedicated and dynamic individual to join our team as a Governance, Performance, and Improvement Manager. In this role, you will play a pivotal part in enhancing our organisational processes,...
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Governance and Performance Manager
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Twickenham, Greater London, United Kingdom NIHR (National Institute for Health and Care Research) Full timeAbout the RoleWe are seeking a highly skilled and experienced Governance and Performance Manager to join our team at the National Institute for Health and Care Research (NIHR). As a key member of our organization, you will play a pivotal role in driving organizational excellence and achieving strategic success.Key ResponsibilitiesGovernance FrameworksDevelop...
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Twickenham, United Kingdom NIHR (National Institute for Health and Care Research) Full timeThe National Institute for Health Research (NIHR) is dedicated to enhancing the health and prosperity of the nation through research, serving as the largest supporter of health and social care research in the UK. The NIHR Central Commissioning Facility (CCF) oversees a substantial budget of over £550 million annually for NIHR research and infrastructure...
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Twickenham, United Kingdom LGC Group Full timeAbout the RoleWe are seeking a highly skilled Governance, Performance and Improvement Manager to join our team at LGC Group. As a key member of our organization, you will play a pivotal role in ensuring the seamless execution of our vision and strategy.Key ResponsibilitiesCorporate GovernanceProvide expert advice and operational delivery of all areas of...
Governance, Performance and Improvement Manager
1 month ago
The National Institute for Health Research (NIHR – www.nihr.ac.uk) is funded by the Department of Health and Social Care to improve the health and wealth of the nation through research, and is the largest funder of health and social care research in the UK. The NIHR Central Commissioning Facility (CCF), based in Twickenham, manages circa £550+ million pa of NIHR research and infrastructure funding and works alongside the NIHR Office for Clinical Research Infrastructure (NOCRI), which ensures patient benefit by establishing innovative partnerships with public, charity and industry research funders. The Centre for Evidence and Dissemination (CED), CCF and NOCRI and Innovations constitute the Grant Management Group (GMG).
The Team
The Governance, Performance and Improvement is a small team of individuals who have primary and secondary responsibilities to mitigate against single points of failure. All members of the team will have the opportunity to work across all areas of responsibility, which offers individuals a breadth of experience and development. The team is responsible for ensuring that GMG delivers its services effectively and efficiently within corporate, customer and regulatory requirements.
Job Description
Are you passionate about driving organisational excellence and strategic success? The Governance, Performance, and Improvement Manager (GPIM) plays a pivotal role in ensuring the seamless execution of the GMG’s vision and strategy. This key position is crucial in overseeing governance frameworks, enhancing performance metrics, and spearheading continuous improvement initiatives. If you’re a proactive leader with a strategic mindset and a commitment to optimising operations, we invite you to apply and contribute to shaping the future of GMG.
The governance structure at GMG comprises of:
- Contract Management Boards which have strategic and operational oversight of the performance and compliance of GMG in relation to the contract held with the customer/client e.g. DHSC, NHS, Health and Care Research Wales, and UKRI/MRC Intellectual Property
- Director’s Group who are responsible for remuneration, organisational structure and review of other confidential information in relation to customers e.g. DHSC, NHSE
- GMG Board which is responsible for the oversight and management of GMG business and setting strategic direction
- Senior Leadership Group which is responsible for providing senior leadership across GMG, ensuring that GMG strategy and plans are operationalised and their teams deliver to a high standard
The GPI Manager role is integral to ensuring high quality service is provided to enable an effective and efficient governance within GMG as well as having responsibility in a variety of areas that are within the remit of the Governance, Performance and Improvement team..
The remit for the GPI team is a broad one, hence we are looking for individual (s) that have a specialism in one or more of the areas listed below and have the willingness and desire to broaden their knowledge and skills. In support of this, the GPI Manager will need to develop a detailed understanding of GMG operations and the context of the wider NIHR, forge strong internal and external networks, and ensure that linkages and dependencies are well-understood.
Key Responsibilities (NB: The areas listed below will be split into Primary and Secondary depending on the skills and knowledge of the successful candidate):
General
- Manage the honorarium process, liaising with other stakeholders to ensure efficiency and effectiveness through accurate and timely documentation management
- Review Policies and Standard Operating Procedure documents relating to corporate and Information Governance to maintain accuracy of processes and to highlight improvements.
Governance
- Provide expert advice and operational delivery of all areas of governance supporting the Governance, Performance and Improvement Lead in ensuring best practice is implemented
- Provide a high standard of secretariat support to a number of meetings which will include:
- Plan and coordinate the production of high-quality agenda, papers, and presentations for their respective Contract Management Boards
- Exercise quality control to ensure papers effectively and clearly present information and cases for consideration
- Write clear and succinct minutes within 48 hours of the meeting and take the lead on appropriate pot-meeting actions to ensure implementation and dissemination of decisions arising from the meetings as required.
Risk Management
- Assist with the development of effective and efficient risk management processes and procedures
- Undertake risk assessments and risk evaluations at a corporate level
- Provide support and training to teams on their approach to risk management and development of risk registers
Complaints Management
- Be responsible for the effective management of complaints, internal and/or external, including investigations, accurate recording, tracking, monitoring, reporting and analysis
- Manage or oversee the most complex, sensitive or difficult (for whatever reason) complaints confidently and sensitively, knowing when to escalate or to seek advice from more senior staff
Information Governance
- To support the Senior Information Governance Manager in carrying out Data Protection Audits, Data Protection Impact Assessments and ensuring that the ROPA is up to date and maintained
Continuous Improvement
- Work with the Senior Project and CI Manager, liaising with teams across GMG on the identification of process improvement opportunities, particularly in line with implementing best practice and ensuring compliance
Planning
- Work with the Senior Project and CI Manager, liaising with teams across GMG to ensure that annual planning cycle runs smoothly and that all plans are regularly reviewed and updated
Quality - Compliance Management
- Work closely with the Quality and Compliance Manager to identify opportunities for improving the collection and quality of formal documentation (policies, standard operating procedures and guidance) and liaise with appropriate teams across GMG to implement the improvements
Behaviours and Competencies Required:
- Curious, tenacious, and questioning mind with an appetite to challenge the status quo
- Proactive individual with a strong work ethos
- Excellent written skills with emphasis on attention to detail
- Good communication and influencing skills with an ability to develop strong relationships
- Strong organisation, time management and prioritisation skills
Required Knowledge, Experience and Technical Skills:
Required Criteria
- Understanding and experience of corporate governance
- Experience of delivering secretariat service, including writing minutes and papers
- Managing and presenting complex information so that it is clear and concise
- Microsoft Office, G Suite and project management software
- Identifying and implementing improvement opportunities
- Experience of contribution to the writing and maintenance of policies, procedures and work instructions
Desired Criteria
- Experience of writing and maintenance of risk registers
- An understanding of academic and/or research activities in science
- Experience of research funding
- Experience of translating policy into practice
- Process mapping experience
- Change management experience
Salary & Benefits
- £39,200 to £41,400 PA
- Yearly bonus - subject to company performance
- 25 days annual leave, plus public holidays (UK)
- Enhanced contributory pension scheme
- Life Insurance
- Benenden Healthcare
- Season Ticket Loan
- Laptop, IT equipment and remote IT support
This is an office based, home working (hybrid) role with an expectation for all employees to attend our offices a minimum of 4 days a month, which might increase, subject to team requirements.
Application
If you are excited about the prospect of joining our team and believe you possess the relevant skills and background, we invite you to apply. Please submit your CV along with a 'Statement of Suitability' that showcases your key skills and experiences in relation to the 'Required Criteria' outlined in the job description. Additionally, share your enthusiasm for working with NIHR. .
NB: Applications will be reviewed on a rolling basis, so early application is strongly encouraged to avoid disappointment.
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
