SaaS Implementation Specialist
1 week ago
In this wide-ranging role, you will be responsible for providing customer onboarding and tailored training. Providing a detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure a tailored and world-class service.
The ideal candidate will be passionate about showcasing their technical product knowledge in a customer-centric environment.
Main Responsibilities
- Provide first-class customer service tailored to each customer's need.
- Plan, manage, and educate customers as they adopt and implement the product as their new invoice management system.
- Transfer customer learning and development experience into practical and focused product help material.
- Ensure the team is kept aware of the implementation milestones, the project atmosphere, and challenges.
- Consult with customers and design technical bespoke report specifications for the Development team.
- Be a mentor for the Implementation Specialists.
- Maintain full product knowledge of services and features available to customers by independent testing or organising collaborative team testing sessions.
- Perform user acceptance testing on new and enhanced features on both the mobile app and web portal products.
- Work as part of a busy operational team to deliver world-class customer service to all company stakeholders.
- Maintain and produce operational documentation to a high standard
- Responsible for Identifying, generating, and communicating product enhancement ideas to product development.
- Form part of the Service Delivery Senior team.
Essential Requirements
- Minimum of 2 years of Onboarding Project management experience or Application Support.
- Sound technical knowledge including but limited to SFTP, API, data processing.
- Experience in using data mining tools.
- Strong analytical and problem-solving skills.
- Excellent communication and customer skills.
Desirable Requirements
- Experience working within a high-pressured operational environment.
- Proficiency in all Microsoft Office applications and SQL database management systems.
- Experience in providing customer training on-site or online.
- Experience and knowledge of how to link business systems to improve business processes.
-
SaaS Implementation Specialist
12 hours ago
Manchester, United Kingdom CMD Recruitment Full timeAbout the RoleWe are seeking a highly skilled SaaS Implementation Specialist to join our team at CMD Recruitment. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring a seamless onboarding experience for our clients.Main ResponsibilitiesCustomer Onboarding: Plan, manage, and educate...
-
SaaS Implementation Specialist
15 hours ago
Manchester, United Kingdom CMD Recruitment Full timeAbout the RoleWe are seeking a highly skilled SaaS Implementation Specialist to join our team at CMD Recruitment. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring a seamless onboarding experience for our clients.Main ResponsibilitiesCustomer Onboarding: Plan, manage, and educate...
-
Implementation Manager
1 month ago
Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:A leading Service Management SaaS organisation investing heavily in delivering an optimal customer experience.Circa 50 employees with clear growth plans.Flexible/ mature approach to work with a fully-remote set up.The CCO is a well-recognised leader across the CS community and a trusted partner to ABR.The Opportunity:As the Implementation...
-
Implementation Manager
5 days ago
Manchester, United Kingdom dcoded. Full time £400 - £450About the RoleWe are seeking a highly experienced Senior Project Manager to join our team at dcoded. as a Senior Project Manager - SaaS/CRM Expert.Job SummaryThe ideal candidate will have a proven track record of managing projects from start to finish, with a focus on delivering high-quality results within tight timelines.Key ResponsibilitiesDirect and...
-
Implementation Specialist
42 minutes ago
Manchester, United Kingdom Huntr Talent Group Full timeAbout the RoleHuntr Talent Group is seeking an experienced Implementation Consultant to join our team. As an Implementation Consultant, you will play a crucial role in delivering comprehensive solutions to our clients, ensuring their business needs are met.Key ResponsibilitiesProvide technical consulting and product expertise to clients, ensuring successful...
-
SaaS Support Specialist
3 weeks ago
Manchester, United Kingdom Nobul Resourcing Solutions Full timeJoin a Leading Team in Customer SupportPosition: Customer Support Specialist - SaaS - Competitive Salary + BenefitsRemote Work OpportunityAre you enthusiastic about resolving issues and delivering outstanding customer service? Do you possess a knack for technology and a desire to master new software? If yes, we would love to connect with you.About Our...
-
Onboarding / Implementation Specialist
3 months ago
Manchester, United Kingdom Baselinker Full timeBaseLinker is an All-In-One Multi Channel Management System trusted by over 24k sellers globally. BaseLinker offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all sales channels. On top of the best-in-class modules for Order Management, Product Warehousing, Managing Marketplace Listings...
-
Senior Project Manager
2 days ago
Manchester, United Kingdom dcoded. Full time £400 - £450Job Title: Senior Project Manager - SaaS/CRM ExpertCompany: dcoded.Job Type: Full-timeLocation: RemoteJob Description:Job Summary:We are seeking an experienced Senior Project Manager to lead the implementation of SaaS/CRM solutions for our clients. The ideal candidate will have a strong background in project management, with experience in managing complex...
-
Senior Project Manager
2 days ago
Manchester, United Kingdom dcoded. Full time £400 - £450Job Title: Senior Project Manager - SaaS/CRM ExpertCompany: dcoded.Job Type: Full-timeLocation: RemoteJob Description:Job Summary:We are seeking an experienced Senior Project Manager to lead the implementation of SaaS/CRM solutions for our clients. The ideal candidate will have a strong background in project management, with experience in managing complex...
-
AI Implementation Specialist
5 days ago
Manchester, United Kingdom Mobysoft Full timeImplementation Consultant: (SAAS, Software as a Service)Job SummaryMobysoft, a national award-winning software business, is seeking a skilled Implementation Consultant to join our team. As a key member of our implementation team, you will be responsible for ensuring the successful delivery of our software solutions to our customers.Key...
-
Technical Implementation Specialist
4 days ago
Greater Manchester, United Kingdom Mobysoft Full timeJob Title: Implementation ConsultantJob Summary:Mobysoft is seeking an experienced Implementation Consultant to join our team. As an Implementation Consultant, you will be responsible for delivering high-quality software solutions to our clients in the Social Housing sector.Key Responsibilities:Provide technical consulting and product expertise to clients to...
-
Technical Implementation Specialist
6 days ago
Greater Manchester, United Kingdom Mobysoft Full timeJob Title: Implementation ConsultantJob Summary:Mobysoft is seeking an experienced Implementation Consultant to join our team. As an Implementation Consultant, you will be responsible for delivering high-quality software solutions to our clients in the Social Housing sector.Key Responsibilities:Provide technical consulting and product expertise to clients to...
-
Saas Implementation Consultant
3 months ago
Manchester, United Kingdom Mobysoft Full timeThe main goals of the IC are to provide configuration and technical implementation of the different Mobysoft products into the Social Housing sector. The IC drives projects from scoping and requirements gathering through to launch and support during a hyper-care period, by anticipating the needs of the clients and ensuring the alignment of the internal and...
-
Implementation Specialist
6 days ago
Greater Manchester, United Kingdom Mobysoft Full timeJob DescriptionJob Title: Implementation ConsultantJob Type: Full-timeIndustry: Software as a Service (SaaS)Company: MobysoftLocation: ManchesterAbout Us: Mobysoft is a fast-growing, national award-winning software business that provides predictive analytical software to social landlords.Job Summary: We are seeking an experienced Implementation Consultant to...
-
Implementation Consultant
7 days ago
Manchester, United Kingdom Mobysoft Full timeImplementation Consultant: (SAAS, Software as a Service) All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Job SpecificationImplementation Consultant (SAAS)Would you like to work for a fast growing, national award-winning software business in the heart of Manchester? Mobysoft...
-
Sales specialist
1 month ago
Manchester, United Kingdom Ntrinsic Consulting Full timeNtrinsic are looking for an experienced B2B salesperson with a good knowledge of Building Management Systems (BMS), an understanding of HVAC in the built environment and demonstrable experience of selling SaaS platforms.We are looking for a passionate, experienced, and motivated sales professional to come and join our team to drive our business expansion....
-
Sales specialist
1 month ago
Manchester,, Greater Manchester, United Kingdom Ntrinsic Consulting Full timeNtrinsic are looking for an experienced B2B salesperson with a good knowledge of Building Management Systems (BMS), an understanding of HVAC in the built environment and demonstrable experience of selling SaaS platforms.We are looking for a passionate, experienced, and motivated sales professional to come and join our team to drive our business expansion....
-
Sales specialist
3 weeks ago
Manchester, United Kingdom Ntrinsic Consulting Full timeNtrinsic are looking for an experienced B2B salesperson with a good knowledge of Building Management Systems (BMS), an understanding of HVAC in the built environment and demonstrable experience of selling SaaS platforms. We are looking for a passionate, experienced, and motivated sales professional to come and join our team to drive our business expansion....
-
Sales specialist
1 month ago
Manchester, United Kingdom Ntrinsic Consulting Full timeNtrinsic are looking for an experienced B2B salesperson with a good knowledge of Building Management Systems (BMS), an understanding of HVAC in the built environment and demonstrable experience of selling SaaS platforms.We are looking for a passionate, experienced, and motivated sales professional to come and join our team to drive our business expansion....
-
Sales specialist
3 weeks ago
Manchester, United Kingdom Ntrinsic Consulting Full timeNtrinsic are looking for an experienced B2B salesperson with a good knowledge of Building Management Systems (BMS), an understanding of HVAC in the built environment and demonstrable experience of selling SaaS platforms. We are looking for a passionate, experienced, and motivated sales professional to come and join our team to drive our business expansion....