Technical Implementation Specialist
1 week ago
Job Title: Implementation Consultant
Job Summary:
Mobysoft is seeking an experienced Implementation Consultant to join our team. As an Implementation Consultant, you will be responsible for delivering high-quality software solutions to our clients in the Social Housing sector.
Key Responsibilities:
- Provide technical consulting and product expertise to clients to deliver comprehensive solutions.
- Determine the scope of the solution and identify the resources required to successfully complete the implementation.
- Ensure sales, account management, and support teams have the necessary tools to sell and support Mobysoft's products.
- Produce and manage client-facing documentation, conduct implementation pilots, and help clients envision the final solution.
- Work with clients during implementations to identify and manage data cleansing of client data prior to full launch.
- Present a detailed project review to internal stakeholders prior to customer launch.
- Project reporting to the PMO.
- Travel occasionally to support key strategic client engagements.
Requirements:
- 3+ years' experience in a B2B and/or B2C role, or a Bachelor's degree and 1+ years' experience.
- Demonstrable ability to understand business and customer needs and apply technology solutions to meet client requirements.
- Demonstrable experience in data manipulation using applications such as MS Excel.
- Excellent written and verbal communication skills, including the ability to articulate technical concepts to non-technical colleagues and clients.
- A professional demeanor while working with clients under time and pressure constraints.
- Natural ability to problem-solve and find job satisfaction in creating logical solutions proficient in SQL.
Desirable Qualifications:
- Knowledge and experience working in the Social Housing sector, including Rent / Income Management and Housing Management Systems.
- Background in software implementation and Software-as-a-Service systems.
- Experience using a CRM solution such as SalesForce.
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