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Implementation Specialist

2 months ago

Greater Manchester, United Kingdom Mobysoft Full time
Job Description

Job Title: Implementation Consultant

Job Type: Full-time

Industry: Software as a Service (SaaS)

Company: Mobysoft

Location: Manchester

About Us: Mobysoft is a fast-growing, national award-winning software business that provides predictive analytical software to social landlords.

Job Summary: We are seeking an experienced Implementation Consultant to join our team. As an Implementation Consultant, you will be responsible for ensuring that our customers' interactions with Mobysoft are professional, high-quality, and timely.

Key Responsibilities:

  • Provide technical consulting and product expertise to customers to enable comprehensive solutions to be delivered.
  • Determine the scope of the solution, identifying and scheduling the resources required to successfully complete the implementation.
  • Ensure sales, account management, and support have the appropriate tools to sell and support Mobysoft's products.
  • Produce and manage client-facing documentation to ensure seamless implementation.
  • Conduct implementation pilots to help customers envision the final solution.
  • Work with clients during implementations to identify and manage data cleansing of client data prior to full launch.
  • Present to internal stakeholders a detailed project review prior to customer launch.
  • Project reporting up to PMO.
  • Willing to travel on an occasional basis to support key strategic client engagements.

Requirements:

  • Ideally 3+ years' experience in a B2B and/or B2C role.
  • Demonstrable ability to understand business and customer needs and apply technology solutions to meet client requirements.
  • Demonstrable experience in data manipulation using appropriate applications such as MS Excel.
  • Excellent written and verbal communication skills, including the ability to articulate technical concepts in an understandable way to non-technical colleagues and clients.
  • A professional demeanor while working with clients under time and pressure constraints.
  • Natural ability to problem solve and find job satisfaction in creating logical solutions proficient in SQL.

Desirable:

Knowledge and experience working in the Social Housing sector, Rent / Income Management, Housing Management Systems (Northgate, Civica, Capita, Orchard, Aareon, etc.). A background in software implementation and Software-as-a-Service systems. Experience using a CRM solution such as SalesForce.