Saas Implementation Consultant
5 months ago
The main goals of the IC are to provide configuration and technical implementation of the different Mobysoft products into the Social Housing sector. The IC drives projects from scoping and requirements gathering through to launch and support during a hyper-care period, by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation.
Job Responsibilities
- _ Provide technical consulting and product expertise to customers enabling comprehensive solutions to be delivered_
- _Determine the scope of the solution, identifying and scheduling the resources required to successfully complete the implementation._
- _Ensure sales, account management, and support have the appropriate tools to sell and support Mobysoft’s products_
- _Produce and manage client-facing documentation_
- _Conduct implementation pilots and help our customers envisage the final solution_
- _Work with clients during implementations to, where required, identify and manage data cleansing of client data prior to full launch._
- _Present to internal stakeholders a detailed project review prior to customer launch_
- _Project reporting up to PMO._
- _Willing to travel on an occasional basis to support key strategic client engagements._
- _Willing to be office based at least one day a week_
Job Skills & Qualifications
Required:
- _ 3+ years’ experience, OR Bachelor’s degree and 1+ years’ experience, working on a B2B and/or B2C role_
- _Excellent written and verbal communication skills, including the demonstrable ability to articulate technical concepts in an understandable way to non-technical colleagues and clients._
- _A professional demeanour whilst working with clients under time and pressure constraints._
- _Natural ability to problem solve and finds job satisfaction in creating logical solutions_
- _Proficient in SQL_
Desirable:
- _Knowledge and experience working in the Social Housing sector_
- _Rent / Income Management_
- _Housing Management Systems (Northgate, Civica, Capita, Orchard, Aareon, etc.)_
- _Escalation policies_
- _RentSense_
- _A background in software implementation and Software-as-a-Service systems_
- _Experience using a CRM solution such as SalesForce_
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