Digital Implementation Specialist

5 days ago


Manchester, United Kingdom Elvis Eckardt Recruitment Full time
Job Overview

We are seeking an experienced Digital Implementation Specialist to join our fast-growing fintech start-up. This role focuses on implementation and delivery, requiring strong project management and stakeholder management skills.

The successful candidate will own the onboarding and implementation process for B2B SaaS clients, ensuring seamless delivery and client satisfaction.

Responsibilities
  • Implementation & Delivery: Manage end-to-end delivery timelines, resource planning, and issue resolution.
  • Project Management: Work effectively with internal and external stakeholders to manage expectations and ensure alignment.
  • Client Engagement: Foster strong relationships with clients and identify their needs.
  • Stakeholder Management: Ensure effective communication and collaboration with all stakeholders.
  • Commercial Capability: Identify and act on upsell or cross-sell opportunities.
  • Process Improvement: Contribute to the improvement of implementation and customer success processes.
Requirements
  • Experience: 3-5 years in a customer-facing role, ideally in B2B SaaS implementation or project management.
  • Skills: Proven expertise in project management and stakeholder management.
  • Domain Expertise: A financial services background is highly desirable.
  • Customer Success: Prior experience in customer success is advantageous but not mandatory.
  • Capabilities: Commercially savvy and able to identify client needs and growth opportunities.
  • Technical Acumen: Comfortable working with B2B SaaS products.
Salary

£60,000 - £80,000 per annum, depending on experience.



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