Guest Services Agent

3 weeks ago

Hook, United Kingdom Four Seasons Hotel Hampshire Full time

Discover the charm of Four Seasons Hotel Hampshire, nestled within a restored 18th-century manor set against the tranquil backdrop of the English countryside. Located just 10 minutes from the town of Fleet and Farnham and 45 minutes from London, the grounds span over 500 acres and the hotel offers a varied selection of restaurants focusing on use of local produce, banqueting for 200 and 24-hour room service.


The role of GSA involves:

The Guest Services Agent is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The GSA is based at the main entrance and greets each guest by name upon arrival and departure. This person transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage. The role is also responsible for valet parking.


The ideal Guest Services Agent candidate will have an outgoing personality and a can-do approach to any task – personifying luxury guest service:

Previous experience within luxury hospitality preferable


The following skills are required:

  • Excellent communication skills and the ability to take a proactive approach to understanding guests needs and desires.
  • Exceptional customer service skills.
  • Fluency in English is required.
  • This role is physical by nature and the ability to push and lift luggage trolleys is required.
  • A clean driving license with permission to drive in the UK is required.
  • Due to the insurance requirements, candidates must be over the age of 21.


YOU MUST BE ELIGIBLE TO WORK IN THE UK WITHOUT THE NEED FOR A VISA


Just some of the Benefits Four Season Hotel Hampshire employees enjoy:

  • Excellent Training and Career Development opportunities
  • Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
  • Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
  • Holiday entitlement increases with years of service up to 33 days off.
  • Bupa Dental plan available.
  • Opportunities to build a successful career with global potential.
  • Free Uniform dry cleaning available
  • Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
  • Access to Wagestream– a salary advance benefit
  • Employee Recognition Programmes
  • & many, many more surprises to discover


An excellent position for a customer focused individual wishing to build a career with a leading luxury hotel company.

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