Service Desk Manager

2 weeks ago


West Yorkshire, United Kingdom In Technology Group Limited Full time

Role: Service Desk Manager

Location: West Yorkshire

Salary: Up to £50,000

We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of the service desk team.

Role Overview

This role involves managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of the service desk.

Daily Responsibilities:

  • Contribute to the clients' vision and solutions, to add greater depth value to the business.
  • Working as part of a team delivering the best service to our clients
  • Maintain IT team documentation in line with changes.
  • Building strong client relationships with your customer service skills and professionalism
  • Ad-hoc tasks assisting Senior level engineers in business Infrastructure projects
  • Team Management
  • Operational oversight

Person Specification:

  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
  • Minimum of 5 years of experience in IT service desk management or a related role.
  • Strong understanding of ITIL frameworks and best practices.
  • Proven experience in team management, performance evaluation, and coaching.
  • Excellent communication, interpersonal, and leadership skills.
  • Proficiency in IT service management tools and software.
  • Demonstrated ability to analyze data, identify trends, and implement process improvements

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.


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