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Service Desk Operations Manager
2 months ago
Job Summary
We are seeking a highly skilled Service Desk Manager to join our team at In Technology Group Limited. As a key member of our IT department, you will be responsible for managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of our service desk.
Key Responsibilities
- Contribute to the company's vision and solutions, adding greater depth and value to our business.
- Work as part of a team to deliver exceptional service to our clients.
- Maintain accurate and up-to-date IT team documentation in line with changes.
- Build strong relationships with clients through excellent customer service skills and professionalism.
- Assist senior-level engineers in business infrastructure projects as needed.
- Manage and oversee the daily operations of the service desk team.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
- Minimum of 5 years of experience in IT service desk management or a related role.
- Strong understanding of ITIL frameworks and best practices.
- Proven experience in team management, performance evaluation, and coaching.
