Global IT Service Desk Manager

2 months ago

West Yorkshire, United Kingdom Interface Recruitment UK Full time

Job Summary:

We are seeking an experienced IT Technical Manager to join our team as a Global IT Service Desk Supervisor. As a key member of our IT team, you will be responsible for managing a global technical team, providing IT support to our staff, and ensuring the delivery of a high-quality IT experience.

Key Responsibilities:

  • Team Management: Lead and manage a team of IT professionals, providing guidance and support to ensure the successful delivery of IT services.
  • IT Support: Provide technical support to our staff, resolving IT issues and ensuring minimal downtime.
  • Process Improvement: Develop and implement IT processes and workflows to improve the efficiency and effectiveness of our IT services.
  • Stakeholder Management: Build and maintain strong relationships with stakeholders, including staff, management, and external partners.
  • Project Management: Manage IT projects, ensuring timely delivery and within budget.

Requirements:

  • Experience: Minimum of 5 years' experience in a fast-paced end-user IT support environment, with at least 3 years' experience in a similar role.
  • Skills: Proven technical skills, with experience of managing a helpdesk environment, including call allocations, queue management, problem determination and prioritisation, escalations, and general user support.
  • Qualifications: ITIL best practice certification and experience of working with ITSM tools.

What We Offer:

  • Competitive Salary: A competitive salary package, including benefits and bonuses.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team: A collaborative and supportive team environment.

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