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Service Desk Manager

2 months ago


West Yorkshire, United Kingdom In Technology Group Limited Full time

Job Summary

We are seeking a highly skilled Service Desk Manager to join our team at In Technology Group Limited. As a key member of our IT department, you will be responsible for managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of our service desk.

Key Responsibilities:

  • Contribute to the company's vision and solutions, adding greater depth and value to our business.
  • Work as part of a team to deliver exceptional service to our clients.
  • Maintain accurate and up-to-date IT team documentation in line with changes.
  • Build strong relationships with clients through excellent customer service skills and professionalism.
  • Assist senior-level engineers in business infrastructure projects as needed.
  • Manage and oversee the daily operations of the service desk team.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • Minimum of 5 years of experience in IT service desk management or a related role.
  • Strong understanding of ITIL frameworks and best practices.
  • Proven experience in team management, performance evaluation, and coaching.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.