Technical Service Delivery Manager

1 week ago


West Yorkshire, United Kingdom In Technology Group Limited Full time

Job Title: Service Desk Manager

Location: Remote

Salary: Up to £50,000

About the Role:

We are seeking a highly skilled Service Desk Manager to join our team at In Technology Group Limited. The successful candidate will be responsible for leading a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of the service desk.

Key Responsibilities:

  • Contribute to the company's vision and solutions, adding greater depth value to our business.
  • Work as part of a team delivering exceptional service to our clients.
  • Maintain IT team documentation in line with changes.
  • Build strong relationships with clients through excellent customer service skills and professionalism.
  • Assist senior-level engineers in business infrastructure projects as needed.
  • Team management and operational oversight.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • Minimum of 5 years of experience in IT service desk management or a related role.
  • Strong understanding of ITIL frameworks and best practices.
  • Proven experience in team management, performance evaluation, and coaching.


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