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Technical Service Delivery Lead
2 months ago
Job Title: Service Delivery Manager
Job Summary:
We are seeking a highly motivated and experienced Service Delivery Manager to join our team at Tiger Resourcing Group. As a Service Delivery Manager, you will play a critical role in ensuring the delivery of high-quality IT services to our clients.
Key Responsibilities:
- Manage IT operations, overseeing the entire lifecycle of key ITIL practices, including Incident, Problem, and Change Management.
- Manage end-to-end service provision, acting as a point of escalation, and ensuring seamless service delivery by adhering to established systems, processes, and methodologies.
- Manage service communications, providing regular incident and maintenance updates, as well as reports to senior management on all aspects of service performance.
- Develop and maintain strong relationships with both customers and suppliers to ensure effective collaboration and service delivery.
- Strategically plan and schedule resources to ensure optimal efficiency and project success.
- Be a part of an Incident Management team rota, providing critical support outside of core business hours.
- Work closely with business stakeholders to provide consultative input on solution changes, updates, and upgrades, and assist in defining and communicating the strategic roadmap.
Requirements:
- Proven experience of managing IT services throughout the entire service lifecycle, ensuring end-to-end delivery and support.
- Demonstrate a high level of proficiency in both written and spoken communications.
- Able to perform under pressure by maintaining clarity and logical thinking in challenging situations.
- Demonstrate ability to research topics thoroughly, with a strong commitment to driving continuous improvement.
- Skilled in addressing complex issues and breaking them down into clear, manageable components.
- Demonstrate flexibility in approach and thrives in a dynamic organizational structure, balancing teamwork with self-sufficiency as needed.
- Strong initiative and drive, with a proactive attitude, eagerness to learn, and a personable nature.
- Exhibit a meticulous approach with a strong focus on quality, and the ability to work effectively with minimal supervision.
What We Offer:
- Permanent hybrid ways of working where roles allow.
- Six weeks holiday plus bank holidays.
- A wide range of development opportunities to support personal and professional growth.
- Pension scheme with better-than-market employer contribution options.
- Social impact benefit schemes.