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Technical Service Delivery Lead

2 months ago


West Malling, Kent, United Kingdom Tiger Resourcing Group Full time

Job Title: Service Delivery Manager

Job Summary:

We are seeking a highly motivated and experienced Service Delivery Manager to join our team at Tiger Resourcing Group. As a Service Delivery Manager, you will play a critical role in ensuring the delivery of high-quality IT services to our clients.

Key Responsibilities:

  • Manage IT operations, overseeing the entire lifecycle of key ITIL practices, including Incident, Problem, and Change Management.
  • Manage end-to-end service provision, acting as a point of escalation, and ensuring seamless service delivery by adhering to established systems, processes, and methodologies.
  • Manage service communications, providing regular incident and maintenance updates, as well as reports to senior management on all aspects of service performance.
  • Develop and maintain strong relationships with both customers and suppliers to ensure effective collaboration and service delivery.
  • Strategically plan and schedule resources to ensure optimal efficiency and project success.
  • Be a part of an Incident Management team rota, providing critical support outside of core business hours.
  • Work closely with business stakeholders to provide consultative input on solution changes, updates, and upgrades, and assist in defining and communicating the strategic roadmap.

Requirements:

  • Proven experience of managing IT services throughout the entire service lifecycle, ensuring end-to-end delivery and support.
  • Demonstrate a high level of proficiency in both written and spoken communications.
  • Able to perform under pressure by maintaining clarity and logical thinking in challenging situations.
  • Demonstrate ability to research topics thoroughly, with a strong commitment to driving continuous improvement.
  • Skilled in addressing complex issues and breaking them down into clear, manageable components.
  • Demonstrate flexibility in approach and thrives in a dynamic organizational structure, balancing teamwork with self-sufficiency as needed.
  • Strong initiative and drive, with a proactive attitude, eagerness to learn, and a personable nature.
  • Exhibit a meticulous approach with a strong focus on quality, and the ability to work effectively with minimal supervision.

What We Offer:

  • Permanent hybrid ways of working where roles allow.
  • Six weeks holiday plus bank holidays.
  • A wide range of development opportunities to support personal and professional growth.
  • Pension scheme with better-than-market employer contribution options.
  • Social impact benefit schemes.