Inbound Call Handler

3 weeks ago


Darlington, United Kingdom Castle View Group Careers Full time

An Inbound Call Advisor you will offer guidance and support to all customers (internal and external) through online chat, emails and calls. You'll communicate information accurately, clearly and efficiently to customers and management.

You'll worked to agreed service levels ensuring that all customers are responded to quickly and are provided with exceptional customer service. You'll be responsible for updating spreadsheets and feedback on enquiries with a view to implementing improvement actions.

Your skillset for performance:

To be successful in this role you will have customer service experience and ideally hold an NVQ level 2 or 3 in Business Admin along with excellent verbal and written communication skills.

If you dont meet all the requirements above, but feel really excited about the role, don't be discouraged, we still encourage you to apply. In our recruitment process, we will decide whether there are enough similarities between your skills and ambitions and the skills and competences required for the position.

We believe you will enjoy working here if you:

You have an open-minded personality and are thinking outside-in starting from customers needs

You challenge the status quo; connect all actions to clear impact and goals and dare to fail.



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