Customer Care Advisor

7 months ago


Darlington, United Kingdom Angel Recruitment Full time

Customer Care Adviser required for an immediate start on a temporary to permanent basis.

This is a full-time position working 20-30 hours Monday to Friday, based in Darlington.

The main purpose of the role is to provide a **high quality service to all customers**, maintaining and enhancing the current service that is offered and contributing to the overall effectiveness of the Customer Care Department.

**Duties**:

- Answering calls on the inbound complaints team
- Using Chat function to resolve queries in first instance
- Logging any issues
- Administration duties associated with the role.

**Knowledge, Skills and Experience**
- Previous customer service experience.
- IT proficient with good knowledge of Microsoft packages, especially Excel.
- Strong communication and listening skills.
- Calm and patient.
- Effective problem solving skills.
- Good team player.

**Working between 20-30 hours per week**:

- Flexible working hours:

- Monday to Thursday, 8:30 till 5pm
- Friday 8:30am till 16:00, 30 minute break
- Potentially working one Saturday on a rota basis
- Working one evening per week: 11:30 till 20:00
- Or working hours on a later shift till 20:00

Initial training will be at the office. Once trained, blended working is offered, working 3 days in the office one week and 2 the next and vice versa or alternatively after two weeks training working remotely.

**Job Types**: Full-time, Temp to perm

**Salary**: £11.00 per hour

**Job Types**: Full-time, Permanent, Temp to perm
Contract length: 6 months

**Salary**: £11.00 per hour

**Benefits**:

- Casual dress
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- on line chat: 1 year (preferred)
- customer service: 1 year (required)

Work Location: In person

Reference ID: CCA1701N



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