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Customer Care Advisor

3 months ago

Darlington, United Kingdom Angel Recruitment Full time

Customer Care Adviser X 2 required for an immediate start on an ongoing temporary basis, leading to a permanent job role.

This is a full-time position working 39 hours Monday to Friday, based in Darlington.

The main purpose of the role is to provide a high quality service to all customers, maintaining and enhancing the current service that is offered and contributing to the overall effectiveness of the Customer Care Department.

**Duties**:

- Answering calls on the inbound complaints team
- Using Chat function to resolve queries in first instance
- Logging any issues
- Provide high level of customer service.
- Administration duties associated with the role.

Knowledge, Skills and Experience
- Previous customer service experience.
- IT proficient with good knowledge of Microsoft packages, especially Excel.
- Strong communication and listening skills.
- Calm and patient.
- Effective problem solving skills.
- Good team player.

Working 39 hours per week. Monday to Thursday, 8:30 till 5pm, Friday 8:30am till 16:00, 30 minute break. Potentially working one Saturday on a rota basis, with a day off on a Friday.

Working one evening per week: 11:30 till 20:00.

Initial training will be at the office. Once trained you blended working is offered, working 3 days in the office one week and 2 the next and vice versa.

**Job Types**: Full-time, Temp to perm
Contract length: 6 months

**Salary**: £11.13 per hour

**Benefits**:

- Casual dress
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Darlington: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- call centre: 1 year (preferred)
- on line chat: 1 year (preferred)
- customer service: 1 year (required)

Work Location: One location

Reference ID: CCA1701N