Customer Service Liaison

2 days ago


Darlington, Darlington, United Kingdom Castle View Group Careers Full time
Job Title

An Inbound Call Handler is responsible for providing guidance and support to customers through various channels. Key aspects of the role include communicating information accurately, efficiently, and clearly to customers and management.

You will work towards agreed service levels, ensuring timely responses to all customers and delivering exceptional customer service. Additionally, you will be responsible for maintaining spreadsheets and updating feedback on enquiries with a view to implementing improvement actions.

Your Skills and Qualifications

  • Candidate must have customer service experience
  • Possess excellent verbal and written communication skills
  • NVQ level 2 or 3 in Business Admin is desirable

We welcome applicants who do not meet all requirements but are passionate about the role. Our recruitment process will evaluate whether there are sufficient similarities between your skills, ambitions, and the required competences.

Our Company Culture

We believe success depends on an open-minded personality, thinking outside-in from customer needs, challenging the status quo, connecting actions to clear impact and goals, and daring to fail.



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