Customer Service Champion

3 weeks ago


Darlington, Darlington, United Kingdom Screwfix Direct Ltd Full time
Job Title: Customer Service Champion

We are seeking an exceptional individual to join our team as a Customer Service Champion. In this role, you will be at the forefront of delivering outstanding customer experiences, driving sales growth, and maintaining the highest levels of customer satisfaction.

About the Role:
  • Customer-centric - You will focus on delivering exceptional customer experiences, ensuring every interaction is positive and memorable.
  • Sales achievement - You will strive to meet and exceed sales targets, contributing to the growth of the business.
  • Problem-solving - You will proactively identify and resolve customer issues, maintaining a high level of customer satisfaction.
  • Collaborative teamwork - You will work closely with colleagues to achieve common goals and exceed targets.
  • Friendly, flexible, reliable, honest, and enthusiastic.
Our Compensation Package:
  • A competitive salary of £25,500 per annum (including location allowance).
  • 28 days annual leave (including Bank Holidays), increasing with length of service, up to a maximum of 33 days.
  • An award-winning company pension scheme - up to 14% Kingfisher contribution.
  • Life cover.
  • 20% discount with Screwfix and B&Q.
  • Discounted healthcare.
  • Company share save schemes.
  • Opportunities for career growth and professional development.


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