Customer Service Representative

5 days ago


Darlington, Darlington, United Kingdom HSBC Full time

**Job Title:** Customer Service Representative

**Job Summary:

We are seeking a Customer Service Representative to join our team at HSBC. As a Customer Service Representative, you will be the first point of contact for our customers, providing an exceptional customer experience and taking ownership of their individual needs.

Main Responsibilities:

  • Provide outstanding customer service through effective communication and empathy.
  • Take ownership of customer enquiries and resolve issues in a timely and efficient manner.
  • Play an integral part in customer education around HSBC digital services and fraud awareness.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Resilience and ability to work under pressure.

What You'll Get:

  • A competitive starting salary of £25,061 based on 35 hours per week.
  • Over six weeks' holiday, including bank and public holidays.
  • Access to our learning platform and opportunities for career development.

At HSBC, we value diversity and inclusion in the workplace. We are committed to creating a culture that promotes equality and respect for all employees.



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