Customer Service Representative

2 weeks ago


Darlington, Darlington, United Kingdom HSBC Full time

About the Role

We are seeking a highly skilled and dedicated Customer Service Consultant to join our team at HSBC. As a key member of our Branch Customer Service Team, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities

• Provide outstanding customer service, taking ownership of customer enquiries and delivering a personalised, friendly, and efficient service.

• Play a pivotal role in customer education around HSBC digital services and fraud awareness, helping customers to make informed decisions about their financial lives.

• Identify and support customers who are in vulnerable situations, ensuring they receive the support and guidance they need to manage their finances effectively.

• Work collaboratively with other team members to achieve exceptional customer satisfaction and drive business growth.

What We Offer

• A competitive starting salary of £25,061, plus an annual discretionary performance bonus.

• A comprehensive training program, including a 9-day training course to equip you with the skills and knowledge needed to succeed in the role.

• A range of benefits, including over six weeks' holiday, Perks at Work Benefit, and access to a flexible benefits platform.

• Opportunities for career development and progression, with a commitment to coaching and developing our people.

About HSBC

At HSBC, we are passionate about creating diverse and inclusive workplaces, where everyone can thrive and reach their full potential. We are committed to making a positive impact on the communities we serve, and we are looking for talented individuals who share our values and are passionate about making a difference.



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