Customer Service Professional

3 days ago


Darlington, Darlington, United Kingdom BT Group Full time

About Us:

At BT Group, we're passionate about delivering exceptional customer experiences. Our multi-award-winning Apprenticeship scheme is designed to help talented individuals like you develop the skills and knowledge needed to excel in a dynamic and ever-changing industry.

We're looking for someone who shares our passion for customer service and is eager to learn and grow with us. As an Apprentice Customer Service Advisor, you'll be part of a dedicated team that's committed to making a positive impact on our customers' lives.

Your Role:

You'll work closely with our experienced customer service team members to provide top-notch support to our customers. This will involve resolving issues, answering questions, and helping customers get the most out of their EE products and services.

As you progress through your apprenticeship, you'll have opportunities to take on new challenges and responsibilities, including working with our technical teams to troubleshoot complex issues and developing your own knowledge and skills to become a subject matter expert.

About the Job:

This is an exciting opportunity to join a leading mobile network provider and contribute to our mission of delivering world-class customer experiences. You'll be working in a fast-paced environment where no two days are ever the same, and you'll have the chance to make a real difference in people's lives.

What We Offer:

  • A competitive starting salary of £20,280 per annum
  • Huge discounts on EE and BT products
  • Volunteering days
  • Optional private healthcare and dental
  • A share scheme
  • 25 days holiday with the option to buy more
  • Optional pension scheme
  • Critical illness cover
  • Discounts on attractions for the family all year round
  • Free parking on our sites
  • Subsidised canteen
  • Free tea and coffee
  • Concierge service

Location:

This role is based in [location], which offers a great quality of life, excellent transport links, and a vibrant cultural scene.

Salary Range:

The estimated annual salary range for this position is £20,280 - £25,000, depending on experience.



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