Assistant Venue Director

2 days ago

London, United Kingdom Sabine Rooftop Bar Full time

Be Yourself - Be Leonardo

We have a great opportunity for an Assistant Venue Director to join Leonardo Royal London St Paul's.

We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Experience we expect:

Strong Operational knowledge across Food and Beverage and Bar Departments
Background in branded hotels or restaurants is preferred so you will understand how we work
Excellent Customer service skills, standards driven, good organisational skills
To be able to make decisions in a fast-paced environment and to enjoy it
To be great at up-selling anticipating customer needs as well as improving the bottom line
To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
Ability to communicate to and motivate your team providing day to day leadership and direction
Be able to use computer systems we use Opera, SAP and Micros. (for the occasional time you do get a desk)

Your responsibilities will be:

The Assistant Venue Director will support the strategic initiatives and objectives of Sabine Rooftop Bar, as well as supervising day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for Sabine Rooftop Bar, Leonardo Royal Hotel London St Pauls and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

To plan and ensure the hotel is ready for the days business preparing for the morning meeting and sharing information with the team
To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
To encourage the team to maximise sales opportunities
To ensure prompt resolution of customer complaints
To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests

  • Drive and deliver exceptional guest care at all times
  • Provide support to and supervise the team effectively by maintaining great communication and sharing knowledge to aid your team members development
  • In the absence of the Venue Director, assume full responsibility for the management, control and administration of the bar(s), cellar and other supporting areas
  • Plan and organise special functions, seasonal events, projects and product development to elevate the brand and drive revenue
  • Implement SOPs to ensure consistent and high-quality service delivery, while conducting regular training sessions to familiarise team members with service standards
  • Implement safe working procedures and carry out risk assessments to ensure a safe environment for employees and guests. Maintain particular adherence to fire precautions and reporting of accidents
  • Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters
  • Maintain equipment to ensure safe usage and ensure defects or hazards are appropriately reported
  • Oversee inventory level, monitor stock movements and ensure efficient procurement processes to maintain optimal levels of supplies
  • Take shared responsibility for business results, goals, and the departmental budget
  • Supervise the daily operations of the Reservations team, ensuring seamless coordination with the operational team
  • Adhere to Company policies, procedures and relevant legislation at all times, including but not limited to Data Protection, Health and Safety regulations and Manual Handling; this role also requires particular compliance with HACCP and licensing laws
  • Utilise all relevant systems correctly to complete tasks in a timely manner
  • Complete any other reasonable request made by a member of the senior management team

Why come and work for us?

Varied and interesting work- no day is the same at Leonardo Hotels
Great development opportunities over 75% of our General Managers have been internally promoted we run an Accelerate programme to help Managers become Deputy Managers and have an Insights programme for Team members who want to become Managers we really care about developing people
Having the chance to work with and around friendly people we have a great culture with employee satisfaction at 83.3% (2016 result)
Training run by experts to support your needs
Sensible benefits -Pension Scheme, Life assurance, wellbeing support, wedding leave, Bike to work etc
Earn thousands by referring a friend to work with us Birthday cards every year- we celebrate everything
The opportunity to work for a well respected brand where people development is at the heart of our culture
Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.


AMRT1_UKCT

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