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Customer Service Executive

2 months ago

Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
A fantastic opportunity has become available for an experienced Customer service executive to join a team whereby you would manage various client enquiries . Managing client accounts and relationships and no two enquiries will be the same Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices Salary : £25000 plus an opportunity to earn an additional 5%  Hours :Monday – Friday, 37.5 hours and you will need to be flexible  between the hours of 8am and 6pm  As a Customer Service Executive you will be responsible for 
  • Assist customers with various enquiries via email and on the telephone
  • Managing business customer relationships 
  • Handle general customer communication from the initial point of contact through to completion
  • Manage complaints where required 
  • Liaising with third parties and internal departments to support each customer enquiry 
  • Transfer calls to relevant departments 
  • Complete lots of administrative tasks
  Experience required 
  • Previous telephone based customer service experience ideally 
  • Strong communication skills and experience
  • Ability to work under pressures 
  • Good administration skills and experience
  • Ability to multi task and organise your workload
  • Have the ability to multitask and spin lots of plates whilst working to deadlines.
  • Good knowledge of Microsoft Office, particularly Excel and Outlook
Plus Fantastic benefits which include the following :Hybrid working Pension - up to 15% contribution Employee car scheme well being hours Employee car scheme Gym memberships Car schemes Holiday of between 25 and 30 days dependant on level of service Enhanced maternity , paternity and premature baby leave Learning hoursAnd several more If this sounds like your next role, please get in touch with Fran Curtis at Dynamite Recruitment on INDG