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Office Administrator

3 months ago

South Shields, United Kingdom Future Group Ltd Full time

About Us:

Through our diverse range of innovative brands, products and renewable energy solutions, we are bringing the Future of Heat and Power to UK businesses and homes. Our goal is to promote sustainability and achieve significant carbon reductions, contributing to the UK’s net-zero targets. We aim to deliver value to our customers and are known for our commitment to excellence and customer satisfaction.


Job Description:

We are currently seeking diligent and experienced Office Administrators to join our dynamic team. These roles are crucial in supporting the day-to-day operations of our office, with a focus on providing a high standard of professional support of our technical installation teams, ensuring the delivery of the company goals and strategies.


Key Responsibilities:

  • Handle incoming and outgoing communications, including phone calls, emails, and mail.
  • Coordinate and maintain accurate records and filing systems.
  • Support our installation and design teams with administrative tasks as needed
  • Ensure the office environment is clean, organised, and welcoming
  • Electronic indexing of correspondence and creation of workflow tasks using multiple systems (full training will be provided)
  • Liaising with internal teams to resolve a range queries
  • Handling and processing of payment receipts, heat loss and evidence documents and returned mail
  • Providing phone cover and reception duties, answering queries raised by employees and clients
  • Additional ad-hoc activities as required


Required Skills and Qualifications:

  • Word Processing Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other processing platforms
  • Customer Service Skills: Ability to interact professionally with clients and provide excellent customer service
  • Communication Skills: Excellent written and verbal communication abilities
  • Organisational Skills: Ability to manage multiple tasks and prioritise effectively
  • Attention to Detail: Strong focus on accuracy and attention to detail
  • Problem-Solving Skills: Ability to identify issues and find effective solutions
  • Interpersonal Skills: Ability to work collaboratively with team members and handle interactions with clients and vendors professionally
  • Time Management: Efficiently manage time and meet deadlines
  • Adaptability: Ability to adapt to changing priorities and handle unexpected tasks with ease
  • Self-Motivation: Proactive attitude with the ability to work independently.


Desirable Qualifications:

  • Experience with Housing Floor Plans: Familiarity with reading and understanding housing floor plans.
  • Knowledge of House Systems: Understanding of various house layouts and systems (e.g. electrical, plumbing).
  • Calculation Skills: Ability to perform basic calculations related to housing specifications and requirements.


What We Offer:

  • Salary: Competitive salary of £25,000 per annum
  • Holidays: 25 days of annual leave to ensure a healthy work-life balance
  • Training: Comprehensive training provided to help you succeed in your role
  • Progression Opportunities: Clear pathways for career advancement and professional growth


Application Deadline: Wednesday 10th July


If you would like to apply for this position, please send your CV and covering letter to: info@futuregroupltd.co.uk


Future Group Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.